Hello Cristiano,

Most of our products includes 1 year of free support and updates but EasySocial on the other hand includes only 6 months of support and updates. If you want to continue receiving support and product updates, you will need to renew your subscription.

We need to continue to maintain the software while providing excellent support and there are costs incurred. We cannot unfortunately provide free upgrades for life (I wish we could but unfortunately in reality it's not possible)

Hello Mark,

I do not want free updates, I wish had been informed that the package I bought had two due dates.
I paid almost $ 249 and was not informed that the package would have two expiration dates.

This is disrespectful to the customer

Cristiano wrote:

Hello Mark,

I do not want free updates, I wish had been informed that the package I bought had two due dates.
I paid almost $ 249 and was not informed that the package would have two expiration dates.

This is disrespectful to the customer

Hi Cristiano,

Thank you for contacting us. I'm Justin, Stack Ideas's marketing team. I understand your concern would love to assist you with the issue. Would it be alright with you if you I contact you via your registered email address? Alternatively, it would be super-awesome if you can send me an email at justin [at] stackideas [dot] com.

Hope to hear from you soon!

No problem, you can send me an email

Hi Cristiano,

Thank you for your response. I have already sent you an email; let's continue our discussion there, shall we?