Purchased EasyDiscuss - no login email
By T'Anne on Monday, 15 December 2014
Posted in Post Sales
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Hi

I purchased EasyDiscuss on 11th December and I have not yet received a confirmation email from Stack Ideas with my username/password or information on how to download the component.

I have confirmation from PayPal that my payment was completed.
Could someone please contact me ASAP to advise how I go about downloading the component now?

Thank you.
T'Anne
Hi there,

Thank you for your inquiry. I'm Justin, one of the person-in-charge for anything related to sales and account. I've checked our payment database using your registered email address but I am unable to locate any purchases at all. Would you be kind enough to send us your purchase's email address and/or reference number to our CRM? Once I've obtained the information I'll immediately locate your purchase and fix this issue for you.
Ahmad Justin
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Monday, 15 December 2014 13:32
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Hi Justin

It should have been purchased using tanne@incub8.com.au or tanne@ittoolbox.com.au.

Thanks
T'Anne
T'Anne
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Monday, 15 December 2014 14:20
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Hi T'Anne,

Thank you for the information. I've received your ticket and have assisted you in solving this issue. To avoid any confusions, I'll mark this thread as solved and lock it. Let's continue in your ticket, shall we? In case you've missed it, your ticket ID is 32865.
Ahmad Justin
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Monday, 15 December 2014 15:11
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