profile updating?
By Joseph Sigur on Sunday, 24 August 2014
Posted in Technical Issues
Replies 15
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I noticed an issue that reoccurred on both installations so I thought I'd ask-When updating a profile on the front end as a super user- it goes into a blank screen. I tested registered users updating and seems to work fine and I am aware as a super user I can update from the rear-is that expected? Also, it is telling me to extend my subscription which I just got
Hello Joseph Sigur,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have tested in my local when i trying to updating the profile as Super User, it seems work fine for me.
May i know which user profile are you trying to update? Easyblog or EasySocial?
Yes, we would appreciate if you subscribe of EasyBlog.
Arlex Wong
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Sunday, 24 August 2014 10:47
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I may get Easy Blog but it is the social one that does this- just goes into a white screen
Joseph Sigur
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Monday, 25 August 2014 03:34
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Hello Joseph Sigur,

I'm really sorry that delayed of this reply,
Is it possible provide us with your SuperUser account which hitting blank page after update the profile from frontend as well? So we can investigate on this issues?
Provide us with your Joomla backend and FTP access as well. Please advise.
Arlex Wong
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Monday, 25 August 2014 15:31
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front end-Registered which works fine ,
[site details]
Joseph Sigur
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Monday, 25 August 2014 18:58
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Hello Joseph,

I have checked your site about this issue:
SuperUser account which hitting blank page after update the profile from frontend
, I'm unable to replicate this issue with your site because I have successfully update the profile from the frontend. Here my screenshot: http://screencast.com/t/wztofDgE . It is possible to provide us with SuperUser account which hitting blank page in your site so that we can investigate this issue.

Please be advise.
Thanks.
Yasser Ibrahim
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Tuesday, 26 August 2014 12:58
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yes-
Joseph Sigur
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Tuesday, 26 August 2014 21:08
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Hello Joseph,

Hm, yeah I was able to reproduce this error on the site. Can you provide us with the FTP access?
Mark
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Wednesday, 27 August 2014 01:14
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[site details]
Joseph Sigur
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Thursday, 28 August 2014 05:25
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Hello Joseph,

I am sorry for the late reply.
May I ask, is your issue is resolved? I can't replicate this issue since I have successfully updated this profile without hitting any blank page.


and


Can you try again and see if this issue is still persist? Looking forward to hear from you again.
Please be advise.
Thanks.
Yasser Ibrahim
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Friday, 29 August 2014 12:54
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No, check the screenie
Joseph Sigur
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Friday, 29 August 2014 20:12
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Hello Joseph,

How do you reproduce this issue? I am logged in as unclesam and upon saving my profile, I did not hit this error.
Mark
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Friday, 29 August 2014 23:43
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hmm, not sure, did the same thing for unclesam, got the same error. I just tried a profile with "publisher:" status and it worked fine. It seems to be a "super user" issue and if that is the case, I can live with that, but yes, I still get the "superuser" error!
Joseph Sigur
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Saturday, 30 August 2014 18:59
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Hello Joseph Sigur,

I'm really sorry that missed up this post thread, I have tried to access in your site, it seems like i getting "server not found". Please advise.
To be make sure that, you provided that user login credential (unclesam) is one of the Super User right?
Arlex Wong
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Wednesday, 03 September 2014 00:05
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just upgrade server with domain change- http://uncoopted.com/administrator/index.php
Joseph Sigur
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Wednesday, 03 September 2014 05:11
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hello Joseph Sigur,

Thanks for getting back to us, after debugging long time ago, it seems like this User - profile plugin causing this issues, when I trying to disabled this plugin, the UncleLim edit the profile without any error now.
Arlex Wong
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Wednesday, 03 September 2014 13:15
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