By Avinash on Saturday, 18 October 2014
Posted in Technical Issues
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Uhh

So I decided to shift Profile Fields from different pages onto one single page. Now what happened is I have lost all data for the fields

Why did shifting fields from one page to another result in all loss of data?

Any thoughts?


Thanks
Avinash
Hello Avinash,

Hm, sorry but I am not really sure if I understand you here. How did you shift them?
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Saturday, 18 October 2014 18:31
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Hi Mark,

I did a "Move to Page" for Custom Fields. While there was no impact on standard fields. I lost the data I entered for Custom Fields.

I have currently restored using a BackUp but I need to move fields now... what do you suggest..

Cheers
Avinash
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Saturday, 18 October 2014 18:41
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Hello Avinash,

I am not really sure how to reproduce this issue

1. Saved my education details on step 2 - http://screencast.com/t/2HZxDTvhmH

2. Upon moving the fields to step 1 - http://screencast.com/t/9YcJZwD2UW
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Sunday, 19 October 2014 01:13
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Hi Mark,

There is no issue with Standard Fields. There is a issue with Custom Fields for e.g. create a Multi Dropdown Field with a name and Unique identifier, fill in some default values. Save. Then Move it to a different Page - all details will be lost for the field on the new page.

Cheers
Avinash
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Sunday, 19 October 2014 01:48
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Hi Mark,

I have moved fields individually and saved after moving every couple - it worked for one profile. Then I rapidly moved a number of fields across following which on save I lost all data again. I am just highlighting this as an FYI. Will be trying to resolve it at my end through trial and error or redoing the whole thing.

Cheers
Avinash
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Tuesday, 21 October 2014 02:09
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Hello Avinash,

I am sorry for the late reply.
I have tried to replicate this issue with our local but still can't. Please see my videoshot of this: http://screencast.com/t/499l09fU . Am I missing any steps to reproduce this?

Please be advise.
Thanks.
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Tuesday, 21 October 2014 12:25
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Hi Mohd,

Apologies for getting he late reply was busy with travel.

I think I have figured the issue out following the transfer of fields I also deleted the page which they were on before saving. This must be the cause of the error but I have not tested it due to the possibility of data loss. I have now been successful in moving items a couple at a time and saving them without any issue.

Cheers
Avinash
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Sunday, 26 October 2014 22:30
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Thanks for updating Avinash, glad that your issues are resolved now
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Monday, 27 October 2014 00:16
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