Problems with the number of comments
By GoyoH on Tuesday, 19 July 2016
Posted in Technical Issues
Replies 7
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Hello.

I have problems with Komento, with the number of visible comments.

I've installed the last version of Komento last week,

The problem is that if i set the number of visiblle comments in 200 (or more), my server crahses, and the pages don´t load (My users only see a white screen).

In the very moment I set the number of visible comments in 100-125, the web inmediately works well again.

¿Hoy can I solve this problem, for settting the number of visible comments in 500, 1.000 (what i want)?

Thanks very much.
Hey there,

I am really sorry but our system is unable to locate any orders from your account. Our priority support is only available for users with a valid subscription license.
Raymond
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Wednesday, 20 July 2016 12:45
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Hello Raymond,

I have the free version.

But I think this is a pre sale question. I mean:

Komento is a big load for the server, as it seems? So big that in a good dedicated server I can show more than about 125 comments for article?


Thanks very much.
GoyoH
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Wednesday, 20 July 2016 17:19
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Hi GoyoH,
Currently we are not able to provide a definite answer yet. This is because we never tried this before and our customers have not reported this issue before. It would be best if you can subscribe to a Komento license so we can investigate this issue further in your site. Regards.
Raymond
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Wednesday, 20 July 2016 18:01
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comments_number() echo's the number of comments, while get_comments_number() returns the number of comments as a string, so what you are likely looking for is get_comments_number instead of comments_number, like
echo '<ul>';

while ( $query->have_posts() ) {

    $query->the_post();



    $title = get_the_title();

    echo '<li>' . $title . get_comments_number() . '</li>';

}

echo '</ul>';
Huy Vũ Art
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Friday, 22 July 2016 15:15
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Thanks for sharing Huy.
Raymond
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Friday, 22 July 2016 17:42
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Thanks, Huy.

I show you an example. In this article I ihave more than 1.000 comments:

Fiscalidad de la venta de acciones

Right now I show 100 comments, and the web works well.

If, in the pannel administrator, I put 200 in the number of visible comments, the web crashes. In this very mooment.

If 1 seconf later I restore 100 in the number of visible comments, the web inmediarly works well again.

Do you know what's the problem?


Thanks very much.
GoyoH
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Friday, 22 July 2016 17:47
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Hey GoyoH,

It would be best if you can buy a Komento license so that we can able to help you investigate on this.

By right, it shouldn't have a problem when 1 article contain more than 200 comment. And all our customer didn't encounter this issue before.

Based on what i see It most likely your server issue.
Arlex Wong
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Sunday, 24 July 2016 15:01
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