It seems like your installation is not install complete, may i know how to you install just now?

Also can you request with your webhosting provider to help you increase this following php value to higher on your server?

max_execution_time =	300

max_file_uploads = 50

post_max_size = 50M

upload_max_filesize = 50M

By the way, can you provide us with your FTP access so we can check on this?

Hey Gustavo,

I am sorry that delay of this reply,

May i know your hosting already increase these php value yet?

By the way, It would be best if you can request with your hosting create a FTP account for us so that we can prevent causing any happen on your site when we modify the sensitive file.

According with your request, we have modified the php.ini config for php5.5.
Your domain gatintelligence.com is configured to use php 5.5.
The server has been restarted in order to load the new configuration.

About your main problem installing and updating easy blog software, I suggest you to ask your easyblog support about the following:

- Is the easyblog software installation script connecting to external server/ip or domain? IF SO, please provide us the destination IP. Our Firewall policies could eventually block connections under certain cirmscunstances.

About an ftp connection: As you know, the active security policies do not allow any connection to such protocol & port.
Considering we are using EXTplorer as a component inside our joomla installation, no external ftp acces is required for managing gatintelligence directories.

If your easyblog support strongly requires an ftp acces we wil need the following info in order to properlly configure firewalls for ftp purposes:

- IP from your easyblog support.
- Forecasted Day/time for conecting the system
- Tasks to be done.
- estimated connection time.

Best regards

Hey Gustavo,

Yes, the installer in EasyBlog actually makes a connection to http://stackideas.com to download the full package.

ok, we do then?
the component does not work
please tell me if I need to perform some additional task
Thank you

Hi Gustavo,

I am really sorry for the delay of this reply. I see that you have Admin Tools installed on your site. We have received several reports from our customer where most of the javascript not loaded issue is because of Admin Tools blocking the ajax request. Since I am not able to access the settings inside the Admin Tools, perhaps you can try to add a WAF exception for com_easyblog since and see how it goes?

Hey Gustavo,

I already help you installed latest version of Easyblog in your site, what i did is download the full package from http://stackideas.com/dashboard then upload through in your Joomla installer, so that it will your server firewall will not blocked this installation connection.

And then try my colleague suggestion at above and see how it goes.

[Edited]

I installed again, but the component still have the same issues
Can you help me, please?
Thanks

Hey there,

Is it possible provide us with your Admin tool security code? So we can better have a look inside the configuration?

By the way, can you request with your Hosting create a FTP account for us?

This is my current dynamic IP address 210.195.143.179 , what I need to check is :
#1. .htaccess and .htaccess.admintool file
#2. Rename the plugin folder and see is it one of the plugin causing this issue
#3. Troubleshoot Easyblog file

Hey there,

Thanks for getting back to us quickly,

I've checked in your Admin tool, it seems like your Admin tool do not have `WAF Exception` tab, you can take a look of my screenshot below and this reference link : https://www.akeebabackup.com/documentation/admin-tools/web-application-firewall.html

Is it need to enable from some where? Because as my colleague mentioned in earlier, it could be the Admin tool restrict the javascript can't load in Easyblog.

By the way, do you request FTP from your webhosting provider yet?

Hey Gustavo,

I am really sorry that delay of this reply,

It seems like after you added WAF exception for com_easyblog, it seems like still the same.

Hmm, that was very hard for us troubleshoot using eXplorer is because If I debugging half way and put var_dump("debug");exit; and suddenly happen, then it will causing your site become blank page and can't revert back my changes(because already getting blank page, unable to view back eXplorer to revert back the changes), so until now I don't recommended to use this.

For another reason why we need that is because we would like to get rid out of these possibilities and see is it related some of the plugin, some of the component or server restrict the script load on your site.

If your hosting still can't accept provide us with your FTP access, if you can modify the folder from your server, perhaps you can try rename this few folder and see how it goes?

#1. Try Rename JoomlaFolder/plugins to plugins_bak
Then refresh the Easyblog backend dashboard page and see is it still hitting these error on console?

#2. Try Rename JoomlaFolder/.htaccess and .htaccess.admintools to .htaccess_bak and .htaccess.admintools_bak
Then refresh the Easyblog backend dashboard page and see is it still hitting these error on console?

#3. Go to your phpmyadmin > find this table #_easyblog_configs > edit the config data > search `easyblog_environment` > change `production` to `development` > save
Then refresh the Easyblog backend dashboard page and see is it still hitting these error on console?

If above method still can't help, revert back all the changes and keep us updated then.

Hi there
Point 1 and 2 made. Nothing has happened...
I need help for the point 3. Let you know when we do
Bye

Perhaps you can pass to us with your site phpmyadmin access so we can try to modify the configs data and see how it goes.

By the way, that was something strange on your site because based on the console error it shown can't load Easyblog foundry script when viewing Easyblog page.

Do you know your hosting is it got setup any rules in the server for prevent any script load on your site?

hey Gustavo,

Okay, keep us updated then.

Hi there
May be you right and the problem were the scripts
Your scripts are digitally signed?
Perhaps my Windows server not allowed the execution of scripts not signed.
Thanks!!

Hey Gustavo,

I am sorry for the delay of this reply,

Nope, the Easyblog script is located in your server file -> JoomlaFolder/media/com_easyblog/scripts/.. and JoomlaFolder/media/foundry/5.0/...

May i know if you try to install in your locally, is it everything is work fine?

Actually I have a little bit lost here what do you mean by `but to pass it from localhost to web, we had to uninstalled it because it's heavy.`?

Hi Gustavo,

Ah I see. Thanks for the information. I will inform this to our developers and see if they can improve the script path url in the next major release of easyblog. By the way glad to hear that your issue has been resolved now.