Hello Rowan,

It is most likely that most of your menu's created on your site are set to "Registered" only. This is probably causing the page to report errors when they are not logged in. What you can do to fix this is to create hidden menus (If you need to really have those existing menus set as registered only), and create a menu item to both the reset username / password as public menu items. Since there are no modules loading this new menu, the menu would be hidden.

https://www.uploady.com/#!/download/ab3rsFu4jnK/uxkol9ZAxyg94IP6

https://www.uploady.com/#!/download/cSrJI1NADlA/qS4FX~83T4LRIqZw

https://www.uploady.com/#!/download/s8_fFu89OQN/i_RfTNC22E8wMIe7

As you can see all links are public that need to be - any restricted views are merely aliases.

Any other suggestions?

Hi Rowan,

I am sorry for the late reply.
From your screenshot I can see that EasySocial>Dashboard is set to public and most of other menu as well. Can you provide us with backend access and FTP access so that we can further inspect and debug this issue on your site. I have tried register to your site and it seems like:
"Warning
Login Denied. Your account is either blocked or has not been activated by one of our administrators yet."

Please advise.

Hi Mohd,

I have activated the user you created on the front end.

Super user details and ftp are in site details tab

Hello Rowan,

Just tried to access the site with the provided login credentials but unfortunately they are not working

Sorry for late reply - try info below.

Hi Rowan,

I am sorry for the delayed reply.
After quite some time debugging your site, finally I have found the issue. I have apply some fix on your site in this file: .../components/com_easysocial/views/account/view.html.php at line: 32.

Can you verify for me this issue is resolved?
Please do update us back

Works perfectly. Is this to do with lockdown mode? If so will it be core patched or do I need to reapply on update?

Many thanks

Rowan

Hello Rowan,

Yes, it seems like there's a bug in our system whereby it's checking on the incorrect layout when lockdown mode is enabled. This issue will be resolved in the next release of EasySocial