Hey Eddie,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hi Mark

they are still the same please go ahead and use the same as before.

Thanks!

Hey Eddie,

I don't actually save the login credentials on my computer. Can you please provide them again? Also, provide me with the link to the page that is generated from the email so that I can test this.

Ok, that was a test. You did very well (hehe)

Lemme create them again, would have been easier if you still had them but indeed the correct thing is to not keep them.

Hi Eddie,

I am really sorry for the delay of this reply. I just tried to access your site but it seems like your site is returning the following error when I'm trying to login,

Warning

Failed to authenticate: Access Denied

By the way you did mentioned that this might related with some customization that Mark did on your site. May I know what kind of customization that you talking about here?

Hi Ezrul

i have attached the root access.

It was a change in the story form, only inside groups the post area is available now.

Hey Eddie, it's best to post your site details here: http://stackideas.com/dashboard/site
By doing this, the Stacked team is able to access the site details without you needing to attach it to your posts.

Done josh!

Hi Eddie,

I am really sorry for the delay of this reply.

Hm, seems like it still not working for me . Refer screenshot below.
http://screencast.com/t/PREKnRmTX
http://screencast.com/t/20c39FmY9

Hi Ezrul

i sent a new pass just now. Try that one please.

Hey Eddie,

I am really sorry that delay of this reply,

I've tried to access in your Joomla backend but I still hitting this error :

Warning

Failed to authenticate: Access Denied

Also when I trying to login with your WHM server, I getting this :

	The login is invalid.

Please advise.

Hi Arlex,

i think its because IP protection is on. Im asking hostgator to turn that off.

Arlex, can you give me your IP address please. I will add it to our ip protection white list.

Hi Arlex,

were you able to enter?

Suddenly our site is completely blue. We have just recently changed the pass to give it to you and you are the only who has it.

Can you fix that too again please??

See video http://recordit.co/2uLEOixHiL

Hey Eddie593,

I am really sorry for the delay of this reply as we have been overwhelmed with the support since the release of easysocial 1.4 and we are currently short handed.

I've tried to access in your Joomla backend again, but I still hitting the same issue.

This is my current IP address : 210.195.143.179

By the way, regarding with your second question, do you mean previously your site permalink is not show blue link?

Hi Arlex,

i have whitelisted that IP please try agian thanks

Hey Eddie,

I am really sorry for the delay of this reply,

I've tried to access in your backend again, but it still can't work.

Can you try enable error reporting to maximum from your backend > System > global configuration > server ?

After you enable it, try open your image page and see what error you hitting.

If it still show blank page, can you open the page source then scroll down on the page and see is it got show any fatal error?

Hi arlex,

i have reset the password please try again with the details attached. Your ip is whitelisted too.

hey Eddie,

I am sorry for the delay of this reply,

Finally I can access in your site now, I've checked in your Easysocial backend email activity and click on that button which email `GeorgeHomie posted a comment on a photo` , it seems work fine without hitting blank page.

Perhaps you can try generate another new email so that we can reproduce this issue again?

By the way, I noticed you still using very old version of Easysocial 1.3.11 , I would like recommended you can consider to update to latest version, because compare with 1.3.11 we already fixed a lot of bugs, I believe this issue will be solved in latest version.

Hi Arlex indeed lately the issue is no longer happen, strange! It fixed itself.

We do have the issue with everything being blue though.

I would like to update but after doing so i will have to re-do all the language files - also theres a few customizations which would need to be done again.

Is there any way you can help with this?

One customization was done by you - the other a different programmer.

All the language file changes were done in the overwrite file, but sometimes the overwrite file didn't work (probably due to updates) - so i changed it directly in the normal file. Those ones will take me about 5 hours to re-do but i understood theres a program for doing that quickly ...?

hey Eddie,

Thanks for getting back to us that issue resolved.

But unfortunately that was no quickly way to re-do all of your current customization, unless you backup all of your customization file then re-do it part by part.

Hi Arlex,

our gtmetrix reports are very good after server optimization, but as soon we log in to easysocial the pages are slow to load.

https://gtmetrix.com/reports/bookinghomie.com/l0QwGxAb

Will the update fix that issue as well?

My internet is super fast as you can see in this video, but the page in easysocial just keeps waiting and waiting for over a minute, and then suddenly it shoots to the next page.

In this case i didnt wait for that : http://recordit.co/fL0diRgT9H

If this is fixed by updating then its worth it for sure to invest a few days. The slowness became worse with time.

hey Eddie,

I've tried to access this report link result ( https://gtmetrix.com/reports/bookinghomie.com/l0QwGxAb ), but i hitting this : 401 - Authorization required

In my suggestion, it would be best if you can setup a test server, then copy your existing live site all the data into this test server, after that update to latest version then test the page speed is it got improve or not.

If everything look fine, then you have to consider to update your live site.

Hi Arlex,

thanks we are also making some more improvements by getting more servers.

You can test any site here: https://gtmetrix.com/

Will set up a test server and copy the site there, so i can try updating it there and see what happens.

Hey Eddie,

Sure, please update us when you make a copy of the site so that we can run the tests on the dev site Please do start a new thread though as it would be easier for us to figure it out for you