By Marco on Monday, 01 September 2014
Posted in General Issues
Replies 8
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Hey Stack folks, hope you have a great weekend!

I'm having an issue with my online users module, seems to take to long to update, it says that there are users online when in fact they are offline for like 1 hour or so as you can see in the attached image.

Is there an option so that it will be more precise when the users are online or not?

Thanks..
Is there any cache that's on the website? It might be best if you turn it off or just put some exemption on that module if possible.
Ken
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Tuesday, 02 September 2014 01:59
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Ken wrote:

Is there any cache that's on the website? It might be best if you turn it off or just put some exemption on that module if possible.


Yes, I have have cache running on my server, but it's on 5 minutes timer, not on a 1+ hour...
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Tuesday, 02 September 2014 02:40
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Hello Marco,

I'm really sorry that delayed of this reply,
I have a little bit lost here, do you mean that it will not updated after 1 hour ago?
If no, can you elaborate more details regarding with your issues?

By default, if your online user already offline, the user avatar will not appear in the "Online user module". So that will show more precise when the users are online or offline.
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Tuesday, 02 September 2014 12:01
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The Online Friends module says people are online when they are not. It's saying I have friends online when they logoff for more then one hour ago.
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Tuesday, 02 September 2014 19:43
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Any update on this Arlex?

Thanks
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Thursday, 04 September 2014 04:23
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Hello Marco,

I'm really sorry that delayed of this reply,

Actually that was strange, because sometime can reproduce sometime unable to reproduce the issues.

I have double check today and compare with yesterday, I noticed that when you enable the chat system, then the issues will shown out. (By the way, I also noticed when the user offline, that chat system still show that user still show online status)

I noticed when you disabled that chat system, then everything is working fine, I mean that after the user offline, then "Online friends" application will not appear that offline user. Check my video link here : http://screencast.com/t/zp98DlXCGgH
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Thursday, 04 September 2014 22:24
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You may have something here, I just tested and indeed it's working as intended when the chat system is offline :\
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Thursday, 04 September 2014 22:31
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Hello Marco,

Sorry for late reply to this,
May i know which plugin/module is trigger this chat system in your site? so we can better have a check again? Please advise.
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Friday, 05 September 2014 15:22
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