Hello Brian,
It is not meant to be that way. There is somewhere wrong with your site. You might want to provide us your backend and FTP so we can have a better look here.
By the way, it looks like your account isn’t tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at
https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you? We only provide support for Komento Pro users.