By Keith Jones on Friday, 22 January 2021
Posted in Native Mobile App
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I've had quite a number of people report that when they use the native app (both Android and iOS) that it drains their battery very quickly. I'm not sure what in the app is causing this but thought you should be aware.

Also, users also complain that when they try and post an update the keyboard will disappear, sometimes freeze and the app will crash. Sometimes scrolling will just stop working and they have to force close the app. Again, just making you aware of these problems.
Hi Keith,

I've had quite a number of people report that when they use the native app (both Android and iOS) that it drains their battery very quickly. I'm not sure what in the app is causing this but thought you should be aware.


May I know what device are they using to be specific? And maybe perhaps get a screenshot of their phone app battery usage? I haven't encountered such issue when using our very own app in the Google Play Store or Apple App store.

Also, users also complain that when they try and post an update the keyboard will disappear, sometimes freeze and the app will crash. Sometimes scrolling will just stop working and they have to force close the app. Again, just making you aware of these problems.


Can you provide the steps to replicate this issue for further investigation?
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Friday, 22 January 2021 16:08
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