Hello Jamar,
I am sorry for the delay of this reply.
I can't seems to access your site with the provided credentials. Refer my screenshot here,
http://screen.stackideas.com/2015-06-01_1058.png . Please advise.
I dont know my help desk login name its not letting me login to it and i reset password but dont know login name for it
Ive checked your account and it seems like your helpdesk’s login is the same as the ones that you are using to log in to stackideas.com. Can you try to login to crm.stackideas.com and verify it for me?