Hello Sebastien,

Have you tried to manually run the cron URL (http://www.yoursite.com/index.php?option=com_easysocial&cron=true) when the user registered. Or you can check the email in the Easysocial>Email Activity whether the email is sent or not. If it doesn't work, you can provide us your backend and FTP so we can have a better look on your issue.

How can i send to you my ftp (private) ?

Or can you help my with Skype ? I'll give you all you need.

Hello Sebastian,

You can include your site details in the forums. It's secure and only visible by the support team and nobody else can actually view it.

Okay then my ftp is :

Host : xxxx
ID : xxxx
Password : xxxx

You are realy a great team ! Thank a lot !

If you need something else, i'll try to give to you all you need to help me !
If you want check to my Admin Joomla Panel maybe ? Oo why that Activation i-mail doesn't send when new member come

Thank you for help !
Great Team !

Hello Sebastien,

I am really sorry but it seems like you did provide us with the FTP access but did not provide us with the Joomla admin access. Can you please advise?

Then i'll give you all, but please realy care and do not copy ! All Content are GalliCGames - 2014 right. I trust in your team then here is my FTP and Joomla Admin :


What i need : Understand why new member can't receive activation's mail...

AND if you have the time and you want help me with an other thing, i create a TwitchTV for my team in a folder named "twitchtv" and i don't understand why that doesn"t work , can you please try to have a look in there for me ?

THANNK a lott ! i'll do Pub for your team ! Thank !

Hello Sebastien,

I am sorry for the delay of this reply.

It seems like when I'm trying to register into your site, I got the following error after the registration , 'SMTP connect() failed' (Refer attachment screenshot below).

Can you consult with your webhosting provider about this smtp mail issue? You can find the configuration of your joomla mail from your backend > global configuration > Server > Mail Setting.

Regarding with your second inquiry with the twitchtv streaming, I suggest it is best for you to consult with twitchtv tech as they know the best with their own application. Hope you understand

i change something, look like it's work now but still not send the activation mail..

Hello Sebastien,

Did you check your spam folders just in case it landed on the spam? Also, you should double check with your hosting provider regarding your mail settings as I suspect that this could be due to your mail settings.

I already ask OVH and they said it's work well, i try to send a mail at the website's mailbox and that work too.. I think the problem is with joomla

You can't find it for me ? please

Hello Sebastien,

I am sorry for the delay of this reply.

I've tried to register an account using joomla native registration instead of easysocial registration and I didn't receive any email after the registration process. This mean that there is something wrong with your email configuration either from joomla or your web hosting provider. You can also check from easysocial email activities area and see the email did being processed and sent out to the user.

Perhaps you might need to consult with Joomla tech regarding with email issue not being sent out. Hope you understand