UPDATE on GURU and EasySocial Plugins
Earlier last week, I asked some pre-sales questions on the iJoomla Guru Forums. For a number of days I did not get any answer. Finally, PaulS was able to take the time to answer my questions.
See: Pre-sales questions Guru -
http://www.ijoomla.com/component/kunena/pre/31387-pre-sale-questions-guru-light-to-guru-professional/#35466
Here is the result of my queries about Guru and EasySocial plugins being developed.
Hi Randall,
Thanks for your inquiry regarding Guru Light. The answers to your question i have placed under each point you ask about
1. There is an upgrade path from Guru Light to Guru Pro - right? I have installed Guru Light on my test site and I will set everything up for the first course, and if I find that everything works with my Joomla 3 installation and the core extensions I am using, then I will seriously consider Renewing my subscription to Guru Professional.
Answer:
Yes you can upgrade from Guru light to guru pro at any time
2. My only concern at first pass through GURU is the Login, or subscription signup for Guru. I am using EasySocial as my site login/sihnup and I need to test more on how well Guru Light will work with EasySocial as per the login. If this works fine then there shouldn't be an issue with the renewal of my Guru Professional subscription.
Answer:
I hope it works ok for you with Easysocial and wouldn't think there will be any issues, but i am not able to give you a specific answer on that because our integration is with Jomsocial and they work great together
but please let me know if you do find any issues.
3. Plugins for EasySocial. After the announcement of Jomsocial plugins for Guru, there have been a few inquiries on the StackIdeas forums about Guru plugins for EasySocial. Mark asked those interested to contact iJoomla to find out about any plans for making the same type plugins for EasySocial.
Answer:
We have just released plugins / Modules that integrate Guru Pro and jomsocial just beautifully but at the moment we are not currently working on any easysocial plugins.
You mention you were a long term customer of Jomsocial, I would be interested to know what has changed your mind with using Jomsocial. We are doing some amazing integrations with Jomocial and Ijoomla products and it would be a shame to miss out on this functionality. If there is anything in particular that has happened or any way i can return you as a happy Jomsaocial customer please reply and let me know. We have made many changes regarding support / testing, and the new Jomsocial 3.2 that will be released very soon has some outstanding new features in it. We would love to have you back as a customer
Either way i hope this helps with all the questions you had.
Have a great day
Paul
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My answers to PaulS
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Pre-sale questions Guru Light to Guru Professional 1 hour 13 minutes ago #35466
ChamberAnswers
Paul,
Thank you for answering my questions. I should note that for some reason I did not get a notification email that my questions were answered in the forum, so perhaps the notifications in this forum software isn't working, or do I have to add email notifications?
Answer:
We have just released plugins / Modules that integrate Guru Pro and jomsocial just beautifully but at the moment we are not currently working on any easysocial plugins.
You mention you were a long term customer of Jomsocial, I would be interested to know what has changed your mind with using Jomsocial. We are doing some amazing integrations with Jomocial and Ijoomla products and it would be a shame to miss out on this functionality. If there is anything in particular that has happened or any way i can return you as a happy Jomsaocial customer please reply and let me know. We have made many changes regarding support / testing, and the new Jomsocial 3.2 that will be released very soon has some outstanding new features in it. We would love to have you back as a customer
To answer this: I made a huge investment into using Jomsocial ( i owned multiple copies, and always found working with Mark Lee to be the only reason why I stayed with JomSocial. I made a decision to use JomSocial on my new site backbone back in 2008 - 2011 (over $40K in development and associated costs and over $140K invested after hiring some employees) and after Mark Lee left the JS Dev team there were so many issues that never got addressed, that I had to make an executive decision to cancel the project. I could not count on the JomSocial Team and owner to support the customer's needs. There were huge Support issues, mainly due to the owner of JS not listening to customers needs, like he knew what everyone needed. He did not listen, and this really aggravated the situation with me and many customers. There were outstanding bug fixes that were longstanding issues not being met, huge stability issues, the JS team was not listening at all to customers needs, you name it, it happened and my decision was the correct one. Follow Mark to where he went, and patiently wait to be able to have some direct input into something beyond what JomSocial offered. This was all before the iJoomla took over development, but I'm sure you know the challenges of repairing relationships with disgruntled customers has not been easy. There are many satisfied JS customers, but there are also many that are adopting EasySocial. And I know the reason why. Read further for the answer.
I recognize that JomSocial today is on a positive path, now that Merav and the iJoomla Group are in charge of management, however I am very very pleased with my relationship with the StackIdeas Team and Mark Lee, and his team. Mark and his team have been outstanding in ever aspect of being a loyal customer of their products, and they do amazing things to support all customers, including those that use JomSocial, and all other products, whether competitive or not, as their approach to development is like having my own development team with all three SI products that I use (EasySocial, EasyBlog, EasyDiscuss). I have been very actively involved with helping to foster the feature suggestions and direction of EasySocial, EasyBlog and EasyDiscuss, with direct input into new feature sets, late alpha/beta testing, and will stay with my decision. When I found out where Mark Lee went, I followed him, and the results have been exactly what I needed to recover after my decision to cancel my earlier site that used JomSocial. I now have a completely new site, and the direction I am focused on is more Enterprise Social (Knowledge focus, How to and e-Learning) focused rather than developing a social network that is like a Facebook.
I have followed the JomSocial development since iJoomla has taken over by iJoomla, and while I commend the positive progress, I see my needs would be best met by my keeping put with my steadfast relationship with the StackIdeas Team. There is no compelling reason for me to come back to Jomsocial. I came here to find out about Guru and not how Guru and JomSocial integrates. My needs for GURU are not directly related to needing JomSocial. I need Guru for what Guru can do feature set wise, not so much it's social integration features, but adding it to my site without social integration features would be a mistake. I have built a good reputation over the years, as I have been in development and marketing of software since 1984, and I look for companies that meet customers needs, and stay away from companies that take the Walled Garden approach to developing, marketing and supporting their products.
Walled Garden source - wikipedia
A closed platform, walled garden or closed ecosystem is a software system where the carrier or service provider has control over applications, content, and media, and restricts convenient access to non-approved applications or content. This is in contrast to an open platform, where consumers have unrestricted access to applications and content.
To see my Come Back as a JomSocial customer
I realize that you would like to see me come back as a customer of JomSocial, however my decision has been made on EasySocial. The StackIdeas Team is the magic ingredient I believe makes their products world class and outstanding. As I said, I am here to inquire about Guru, to find out if my needs can be met. I do not see plugins for EasySocial to be a huge barrier as they are not a major development effort. I want to know if Guru will be supported in my Garden. My customer base is every Chamber of Commerce in the world. ChamberAnswers.com is focused on small businesses and chambers, not trying to be a social network. I have over 1800 chambers following on Twiiter for CA, twitter.com/chamberanswers and I haven't even released the ChamberAnswers Online Community yet.
EasySocial Plugins for GURU.
There have been some people on the StackIdeas forums asking about Guru as an LMS, and as much as Jomsocial and EasySocial appear to be direct competition, there are many new StackIdeas customers that would buy Guru if they knew that it would be supported properly by taking a transparent approach. Many have dropped JomSocial in favor of EasySocial for the same reasons I had. Many were in a similar situation as me with their bad experiences with JS before the iJoomla group became the new managers, and while there has been huge progress on JomSocial, the StackIdeas team has built a world class reputation for Customer Support that attracts new customers. many of whom own JomSocial, and they have bought into EasySocial and are developing new sites that they will migrate over their JomSocial users when they feel they can do so to meet their future site needs. Essentially, many have two sites. The live site using their JomSocial with all the legacy items, and the new (not live site) that is using EasySocial.
Old issues with previous version of JomSocial live long, and I am sure you realize it is a challenge to change people's memories of the old Jomsocial train wreck days in the period between Mark leaving the JS Team and the iJoomla group taking over. In my opinion, I do not feel the previous owner of JS was the most agreeable to input from customers, and he p*ssed off many people with his attitude of being his way or the highway approach. I was one of those customers that was loyal and got angered by his poor approach to handle things properly to meet the customers needs. As mentioned, the iJoomla Group taking over was the best thing that could happen to JomSocial to support previous and new customers.
GURU
I will note, there are many StackIdeas customers that would gladly become Guru customers, if they knew it is going to be supported to meet their needs. Mark Lee has suggested that all of us get together to ask your Guru team to consider implementing EasySocial versions of the Guru plugins. Mark and his team support JomSocial users that use the StackIdeas products and never take an approach of neglecting them. as he takes a transparent approach to make sure every customer's needs is satisfied.
There is an alternative LMS that is now getting attention, as a direct result that many potential customers are finding that if the Guru Team is not interested in having customers that use EasySocial rather than JomSocial, and is not going to have plugins for EasySocial or other Joomla extensions, then they will go with the alternative LMS. I personally do not believe this alternative is as good as what i see in GURU, but their approach is if they can't get what they want and need with GURU, they will find an alternative and actively and heavily support it. They are also asking the Mark and StackIdeas Team to integrate or develop an application that works with EasySocial, as they all believe the same thing as I do, that they get to have direct input as a customer into new features, and new features and bugs get fixed in record time. Mark has said, why reinvent a new Guru competitor. Ask at iJoomla for EasySocial plugins. If they don't meet customers needs then maybe we will consider this. But why not ask.
My approach is to see GURU plugins developed for EasySocial. Guru exists today. It has come a long way to meeting my needs and the needs of most people, so why reinvent the wheel as Mark has said in the SI forums lately. I know I can encourage Mark and his team to develop the EasySocial plugins, or alternatively, because of time constraints to Mark and his Team being very busy, we will find and pay a competent developer to implement the EasySocial plugins for Guru, but my first approach was to see the decision on whether they would be developed here first. And more importantly, will EasySocial customers be treated like any other Guru customer? It should not matter if a new customer uses JomSocial or EasySocial. There need is the features of GURU.
Something for you to take back to a GURU Team meeting.
It is good that JomSocial 3.2 is making huge strides forward. Competition is healthy for a market to satisfy all customers with their individual needs. It's good to see you released plugins / Modules that integrate Guru Pro and jomsocial just beautifully. When you say, at the moment we are not currently working on any easysocial plugins, does this mean you are open to the possibility?
If you are open to the possibility, then you will gain new customers. However, if your team believes that GURU and other iJoomla products should not support EasySocial because it is viewed in direct competition with JomSocial, then that would be viewed as taking a Walled Garden approach, and this will lose the confidence of many customers that would have bought GURU. Buying Guru should not be dependent on having to have or buy JomSocial to get social features the customer needs. The transparency non-Walled Garden approach would see you gain new customers.
The competitive approach would be to ask Guru customers use JomSocial instead of EasySocial, and this will see you lose potential new customers that would have bought Guru. They see it is not supporting the customers direct needs, but more that iJoomla is supporting your direct needs to make customers use iJoomla only products for their social integration. They are reluctant to invest in a product that they believe will not be supported by their individual needs.
I am not giving up on Guru, but I am currently holding off on the renewal of GURU until I see if the plugins can be implemented for EasySocial in a timely manner. And I want to learn more about your team's transparency or non-walled garden ideas on where Guru is headed in the future. If it is tightly integrated with Jomsocial that is fine, as long as it will be supported for other social products such as EasySocial and EasyDiscuss and EasyBlog, or any other Joomla extension. The Open or inclusionary approach.
Thank you for taking the time to answer my questions.
I look forward to you answering my question about Guru and other extensions other than JomSocial for social integration.
Randall