Hello Steven Wallstrom,

Sorry for late reply to this,
I have a little bit lost here, can you elaborate more details regarding this? Please advise.

Livefyre, the commenting platform that is integrated with Easyblog, is not working on my blog.

Example post: https://blueprintgroup.co/blog/turning-hobbies-into-businesses

The Livefyre integration is enabled and the ID has been entered. Livefyre is active on the front end, however the component is not populating.

Please advise,

Thank you

hello Steven Wallstrom,

Okay, i got your meaning now.

Can you provide us with your Joomla backend and FTP access so we can help you check on this?

Where would you like my to send this sensitive information?

Thank you

Hello Steven,

You can provide your information by clicking the Site Details below.
As for confidentiality, the username and password you've provide to us will not be reveals to anyone else other than the support team of Stackideas
*Don't worry about privacy. Only Support team can view the information.

Info is attached

Please keep me updated.

Thanks

Hello Steven Wallstrom,

Sorry for late reply to this,
It seems like your site under SSL "https", so that Livefyre JavaScript unable to run this.
By the way, I have help you modified on this file -> JoomlaFolder\components\com_easyblog\themes\default\comment.livefyre.php
It should work fine now.

Hi,

Unfortunately, when I checked, it did not work.

I have since tried to force it to work by forcing only 1 commenting platform on the site, Livefyre still does not work.

Please advise

Thank you

Hello Steven Wallstrom ,

Sorry for late reply to this,
It seems like your current template causing the issues, after debugging long time ago, I have temporary help you disabled the "Css compression" from that template setting, check my screenshot below. Everything is working fine now.

Hello,

Unfortunately, it has stopped working again.

Please advise.

Thank you!

Hello Steven,

I believe the problem is most likely because their "https" certificate is not verified and the browser is preventing their javascripts to load on the page. See my screen shot here, http://screen.stackideas.com/2014-12-10_0245.png

If you try to access https://zor.livefyre.com/wjs/v3.0/javascripts/livefyre.js and verify their certificate manually, the script would be loaded correctly.

Hello,

Thank you for your help. Unfortunately, this matter is still unresolved. As you know, no user is going to go through this manual process to post on my site, which makes livefyre useless on my site.

Is this something that I have to take up with Livefyre?

If so what am I to tell them?

Frankly, there was no disclaimer stating that this application can't be run on a secure site.

Surely I am not the only one with a secure site that is trying to use livefyre...

Thank you

Hello Steven,

Yes, that is correct. You need to contact Livefyre and check if there's a secure URL that you can use because from their API, it uses http:// only instead of https:// . This is actually not something that we can control unfortunately but you can still fall back and rely on other commenting systems such as Disqus or the built in comments in EasyBlog.