komento don't work with community builder 2.0 ? Bug login form and avatar
By GNOSIS35 on Tuesday, 21 October 2014
Posted in Technical Issues
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Hello,

I am french, i don't speak very well. I am sorry.

I use komento 1.8.3 and community builder 2.0
I work with local machine, not with a website.

I have two problems.

First :
I create a user. He has a login and a password but it's not possible to login with the login form of komento. Komento dont' find the user....


Second problem :

I use community builder to change the avatar of my user.
But, if i change an option of komento, to use avatar of community and not "gravatar" (default option) I have a bug. A guest or a user can't post a comment.

I test with a first version of my website but i have the same problem.

Have you got an idea to resolve this problem ?

**************************
I don't have this bug and the login problem with community builder 1.9.1
Hello,

I've tried to replicate your issues using CB 2.0 and seems like I have no issue with the login provider: http://screencast.com/t/fWDLqi3P4m . This login provider is to generate Registration Link and also Forgot Password for the login form in Komento.

As for the second issue, also I can't replicate it in my local. You may want to upload your site to temporary server so we can access it to debug.
Nik Faris
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Tuesday, 21 October 2014 11:46
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Thanks.

The fisrt problem is already here. The probleme is not to create a user with the link. The link "resgister" and "forget password" are ok. When you create a user with community builder, the user has a login and a password but with the login form in komento, you can't login on my web site... komento don't find my user with the good login and the good password.

The second problem... i have tested with default joomla 3.3.3. The bug displays when you click on submit button. :-(
I don't understand this problem. I hope, in the next version of komento, i don't find this problem. Do you know when the next version of komento pro can be downloaded ?

Thanks
GNOSIS35
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Tuesday, 21 October 2014 13:53
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Hello,

We cannot replicate both your first issue in our local. However, we have already fixed the second issue in our repo and will be included in the next release. We are unable to provide the fix for you because there are lot of files you need to replace. It is advisable to wait for the next release.
Nik Faris
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Tuesday, 21 October 2014 19:00
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Hello,

My second problem is only in a local machine (localhost), not on the web. It's ok for me.

About my fisrt problem (login form), i choose to hide the login form... i don't find a better solution... :-/
GNOSIS35
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Wednesday, 22 October 2014 01:12
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Hello,

Hm, if you can't reproduce this issue on your site, I am not really sure how we can reproduce this since we do not have access to your localhost
Mark
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Wednesday, 22 October 2014 12:40
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Hi,
i have the same problem: using cb 2.0 and komento i can't log in from komento form.
You can have a look at http://www.lifeintravel.it: when i try to login i get a redirection to the homepage:(
Any suggestion different from hiding login form?
Thanks
Leonardo
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Tuesday, 18 November 2014 21:10
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Hello Leonardo,

Seems like it is compatibility issue. Can you provide us your backend and FTP access so we can have a better look on your issue here? Please advise.
Nik Faris
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Wednesday, 19 November 2014 00:14
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Hi Nik, where should i send you admin access? Via ticket support or mail?
Thanks
Leonardo
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Wednesday, 19 November 2014 00:49
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Hello Leonardo,

You can provide it in the Site Details below the reply form. Only support team will be able to see the access details.
Nik Faris
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Wednesday, 19 November 2014 11:14
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Here are my site details...
thanks to check.
Leonardo
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Wednesday, 19 November 2014 16:44
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Hello Leonardo,

Thanks for the access. But can you provide us a full access to your admin site? because currently I am able to access to certain pages only.
Nik Faris
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Wednesday, 19 November 2014 17:08
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Sorry... i've upgraded your access permission now.
Let me know if it's working now;)
Leonardo
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Wednesday, 19 November 2014 18:11
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Hello Leonardo,

Can you also provide us full access to your FTP? http://screen.stackideas.com/2014-11-19_1830.png or can you change the error_reporting to none in your configuration.php: http://screen.stackideas.com/2014-11-19_1837.png . Please advise.
Nik Faris
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Wednesday, 19 November 2014 18:38
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Ok, done... but now i can't access my administration... it gives a blank page (internal server error)
Leonardo
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Wednesday, 19 November 2014 18:45
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The error i get is
Fatal error: Maximum execution time of 30 seconds exceeded in public_html/administrator/components/com_k2/lib/class.upload.php on line 5011
Is it possible to have my administration working while you're checking the problem with komento?
Thank you
Leonardo
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Wednesday, 19 November 2014 19:05
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Hello Leonardo,

Based on the error, it came from K2 file. Means that it has exceeded maximum execution time of your server. You can either consult with K2 or ask your server hosting to increase the max_execution_time . I'm not sure why this is happening. What I did just access your admin site and change the error reporting to maximum which you have already changed that back to none.
Nik Faris
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Wednesday, 19 November 2014 23:47
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OK, thanks... i was able to solve that problem!
Do you find anything about Komento issue?
Thanks,
Leo
Leonardo
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Thursday, 20 November 2014 00:25
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Hello Leonardo,

The issue is not because of the Community Builder. It is because of the SEF. It cannot find login.html hence it will redirect to the homepage. I've added URL for login to Community Builder. Please have a look.
Nik Faris
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Thursday, 20 November 2014 01:12
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Now when i write my name and password inside registration form above the comment form and click on login button i get redirected to a login page... is it how the login form should work?
Shouldn't i be logged in immediatly?
Thanks for your time,
Leonardo
Leonardo
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Thursday, 20 November 2014 01:45
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Hello Leonardo,

It will only redirect you to a login page if most of your menu's are restricted to "Registered" as Joomla will try to associate the link with the available menu item for com_users. You probably want to create a hidden menu which links to com_users and have the access set for this menu to "Public".
Mark
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Thursday, 20 November 2014 01:56
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Thanks Mark,
i'm not sure i understood what you mean.
i have CB instead of joomla standard user management so i have a hidden public menu that links to User Profile (mandatory in CB)... is that the one you mean? Should i create a voice also for joomla user?
And what about the Guest icon not showing?
Thanks again
Leo
Leonardo
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Friday, 21 November 2014 16:54
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Hello Leonardo,

I've fixed the login issue. It is because of this Community Builder System plugin where it will redirect user to CB login page whenever user want to login. In Komento Login form, we are using com_users to let user logged in. Once Komento send to access com_users function, it will redirected to CB login. I've turned off this option: http://screen.stackideas.com/2014-11-21_1840.png to stop the redirection. As for the Guest icon, I've fixed it. This avatar issue fix will be included in the next release. The issue is because CB has changed their API of getting the avatar. Hope this helps.
Nik Faris
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Friday, 21 November 2014 18:45
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Thanks Nik,
now everything works great!
Great component and grat support...
Leonardo
Leonardo
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Friday, 21 November 2014 21:06
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Thanks for updating and glad that your issues are resolved now
Mark
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Saturday, 22 November 2014 01:46
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