Hey Alex,

Can you please upload the video file here so that I can try this locally?

By the way, please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard

I have attached the file, and will assign a domain name. By the way I have a question... If my subscription for ES has expired, do I get access to any support?

Thank you,
Alex

I have attached the file, and will assign a domain name. By the way I have a question... If my subscription for ES has expired, do I get access to any support?

Thank you,
Alex

Hey Alex,

Hm, can't see any file on your post. Perhaps the file is too large?

Unfortunately support is only provided to users with an active subscription. You should renew your EasySocial subscription to get access to our support and the latest updates

I have attached the file, and will assign a domain name. By the way I have a question... If my subscription for ES has expired, do I get access to any support?

Thank you,
Alex

I tried to upload the mp4 file to this replay but it is also giving me this error:
"The file sorobanbasics.mp4, which you are attempting to upload is in an unsupported format."

By the way I have a question... If my subscription for ES has expired, do I get access to any support?

Thank you,
Alex

When I drop a block and try to upload the video file from there, it gives me an error... please see the screenshot...

Hey Alex,

I still don't see the file I believe the file is too huge and this is probably the same issue that you have with your composer. How large is the file?

If your EasySocial subscription is expired, you will not be able to obtain support from us unfortunately.

P/S: Your license is still not assigned to a domain yet

Hello, sorry for the delay in my response... I tried to attach my mp4 file to this reply, but also got a message: The file anim_2_b.mp4, which you are attempting to upload is in an unsupported format.
I have tried a few mp4 files which have previously worked...

Thank you,
Alex

I do not see any MP4 files here. Can you upload it to your site and I will download it from there?

Can I email it to you?

Or can u try to use any of your mp4 files...

I don't have the access to the site so I can't really try. Please edit your first post and include the site access.

ok done, i have updated the access info on the first comment...

Your site is password protected and I do not have the login for the password protection dialog.

Just added the credentials in the FTP section...

Hey Alex,

It seems like you are using a much older version of EasyBlog. Is it possible that I update it to the latest version for you first?

Yes, please go ahead.

As I do not have your file, I am not too sure what is the issue but I have uploaded my own file and it worked fine.

Please take a look at my screen shot here, http://screencast.com/t/n7IqmCURa3r

Was that an mp4 file? And did you upload it thru an Add Block option?
I am still unable to upload... Can we possibly schedule a quick screenshare session?

Hey Alex,

Yes, that is an mp4 file and I added it via the block

Still not able to do it from my end...
Can you please email me your mp4 file you were able to upload... my email address is sashalev@gmail.com

Or perhaps we can set up a screen sharing session so that i can show you what is going on for me...

Hey Alex,

Just sent you the mp4 file that I used to upload on the site to your e-mail.

Hi Mark, I sent you back the mp4 file that does not upload, but have not heard anything back from you.

Mark, just fyi, i have uploaded both files (yours and ours) to our root directory, and both of them play (in safari browser)... but when uploading them thru EB our file doesnt work...
Here are the files:
http://rightlobemath.com/animation_1.mp4
http://rightlobemath.com/sample.mp4

Hey Alex,

I just tried accessing http://rightlobemath.com/animation_1.mp4 and it doesn't actually work. Take a look at my screen shot here, http://screencast.com/t/j7d88sHpWt

Hi Mark,
is that in safari?

This is in Firefox sir

Mark, this mp4 file does not play by firefox for some reason... but if you look in safari both your file and ours plays without a problem in the root directory, but then when I upload it thru the blog, it doesn't accept it...

This is what I just tried:

1. Created a blog post on the site with the embedded video
2. Viewed the blog post on Safari
3. This is what I see when I click on the play button, http://screencast.com/t/4kw2etyGcu

Thank you for your help Mark, this issue. This issue is resolved... Turned out to be a size limit php setting .

Hey Alex,

Thanks for updating me on this and glad that your issues are resolved now Alex