Susan,

The StackIdeas Team will be in the office after 7:00PM PST today as they are based in Malaysia.

The SI support Team is available from Monday - Friday 10am - 7pm GMT+8

My time in BC Canada : 2:56:27 PM

Current StackIdeas Time: 5:56:27 AM

They are diligent to answer sales questions as soon as possible. When they wake up and get into the office, or before.

Randall

Hi all,

Thank you Randall for helping out.

Susan, thank you for your inquiry. I've checked our purchase record using your currently used email but I am unable to locate any purchases altogether. The only purchase that I can find is the ones dated back to 2013. Would you be kind enough to provide me with your latest purchase's reference number? I'll use that number to locate and fix it so that you're able to download it.

I apologize for any inconvenience caused. Hope to hear from you soon!