By René Balke on Thursday, 29 January 2015
Posted in Technical Issues
Replies 12
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hi there,

could you please fix the smart search plugin for joomla 3.3. the plugin breaks the indexer "undefined null" - error. when plugin disabled all other content is indexed. with plugin enabled i got the error.

many thanks
Hello,

I am not really sure how to reproduce this error. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Thursday, 29 January 2015 02:59
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hi mark, you have all access datas for ftp from the last question.
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Thursday, 29 January 2015 03:03
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Hi Rene,

I am sorry. I unable to login to your site:
Warning
Username and password do not match or you do not have an account yet.

Please provide us with backend access and FTP access so that we can further inspect and debug your site. By the way, can you kindly provide us with any screenshot of the issue so that we can have a better understanding.

Please advise.
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Thursday, 29 January 2015 11:59
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hi. i gave all access information in the last question before.
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Saturday, 31 January 2015 00:54
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Hello Rene,

Whenever I try to access the administrator area it is redirecting me back to https://www.vertragstresor.de/anmeldung-kunden-login .
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Saturday, 31 January 2015 12:11
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Hi Mark. the backend is now open. i disabled also the easyblog smart plugin because i got blank screens on click save button, save& close button, activate-button etc. in all components like content, module, plugin, etc. when the plugin was enabled.
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Saturday, 31 January 2015 13:11
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i closed the backend right now. i cannot open the backend over few hours without any support. it is a security hole
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Saturday, 31 January 2015 22:33
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Hello Rene,

I'm so sorry for the late reply. It is a weekend for us here. Can you provide us a screenshot of that error? Please advise.
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Sunday, 01 February 2015 00:24
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a screenshot of a white page?

the other error when easydiscuss smart search is enabled: start indexer: undefined null
error log shows: - Starting the indexer 2015-01-28T18:49:01+00:00 WARNING deprecated JApplication is deprecated.
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Sunday, 01 February 2015 00:37
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The back end URL is still not working and I am being redirected to https://www.vertragstresor.de/anmeldung-kunden-login when i try to access the back end.

This is really time consuming to just keep replying back and forth, can you please just leave the access until the issue get's sorted out please?
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Sunday, 01 February 2015 14:40
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hi Mark. the backend is re-open. please take a look to the new. admin-url and the optional information

best regards

Rene
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Sunday, 01 February 2015 15:55
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It looks like you are using an older version of the plugin. I have updated the codes and it works fine now.

By the way, you should really do something about your site / server. The whole site takes ages to load even on the back end.
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Sunday, 01 February 2015 16:16
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