Hello Matt,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Yes details are attached. Thank You

When you log into admin please check custom fields on the profile type Artist Rep. This is the profile for our bloggers and the only profile that will need the Easblog bio field.

Cheers
Matt

Hello Matt,

I am really sorry for the delay of this reply as it is a weekend for us here. It looks like the file /media/com_easysocial/apps/fields/user/easyblog_biography/easyblog_biography.php is on an older version. I have updated this file and it works fine now

Thank you everything is working great now. However how do I get the biography to show up on the users Easysocial profile page under the basic information (about) tab? See the image attached I would want the bio to show up under the users info.

Cheers
Matt

Hello Matt,

Hm, it should actually be visible on the profile if you have set the biography. Is it not appearing for you? Can you provide me with the account that is under the "Artist Rep" profile type?

Yes I had attached a screenshot to my last post which is an 'Artist rep' profile page. I had already set her bio and it is showing up on Easyblog but Not Easysocial. If you are logged into the frontend you can go to the bloggers tab through discover - articles - and then selecting an article and then selecting the bloggers tab on Easyblog toolbar. You can see allof the bloggers who have bios here however none of them are showing up on their Easysocial profile page.

Hi Matt,

I am sorry for the late reply.
Here I have attached to you a file, please download it and put it in your site here: .../media/com_easysocial/apps/fields/user/easyblog_biography/easyblog_biography.php
Then, please go to this file: .../media/com_easysocial/apps/fields/user/easyblog_biography/config/config.json and update this value: "visible_display": false to "visible_display": true

{

	"title": {

		"default": "PLG_FIELDS_USER_EASYBLOG_BIO_DEFAULT_TITLE"

	},



	"description": {

		"default": "PLG_FIELDS_USER_EASYBLOG_BIO_DEFAULT_DESC"

	},



	"default": false,

	"visible_display": true

}

After you have put this in your site, you need to remove/delete the field in the custom fields: http://screencast.com/t/e11VC4okbwA , save it and put it back, then saved it. I believe this will fixed the issue.

Hope this helps.

Hello now the original error that you fixed is happening again. I did exactly as you instructed above. Please see screenshot I have also attached site details so you can look into it. Just to verify I am trying to add the easyblog biography field to the easysocial for the 'artist rep' profile type and I need to be able to see the biography both on easyblog and on their easysocial profile page.

Thank You
Matt

Hi Matt,

I am sorry for the late reply.
I suspected that this issue is coming from outdated version of EasySocial ES1.13.13. Can you try update EasySocial to the latest and see if this issue is still persist. Please make sure you have backup all customization on EasySocial so that you can apply it back after you have done updating.

However, you can just ignore this error since this error doesn't effect other things in your site. I have put the the EasyBlog Biography on your site in this profile: artist rep as you requested. It's displaying the field correctly as it should be. Here is my screenshot: http://screencast.com/t/pFsHE7zW2D6 .

Hope this helps and please do update us back on this issue.

Hello,

I have the same issue.
I followed your instructions (except you write download 2 files but you only made 1 available) and it does not work.

In profile settings I have the same warning:
"Not theme file found..."

In front end on ES profile edit:

Fatal error: Call to undefined method EB::table() in media/com_easysocial/apps/fields/user/easyblog_biography/easyblog_biography.php on line 293

Can you provide the fix please?

Hi,

Please go to this file: media/com_easysocial/apps/fields/user/easyblog_biography/easyblog_biography.php at line 293 change this code:

$blogProfile	= EB::table('Profile');

to this:

$blogProfile	= EasyBlogHelper::getTable('Profile');

Hope this helps.

Hello,

There was only a typo difference

$blogProfile	= EasyBlogHelper::gettable('Profile');

$blogProfile	= EasyBlogHelper::getTable('Profile');

But it does not work... I still have both issues

Hi,

I am really sorry for the inconvenience cause. It's really late here, 2.30 in the morning. I will continue assisting you tomorrow. Hope you can understand.

I do understand, have a good night

I'll be waiting for your assistance.

Hello Supporter,

I am sorry for the delay of this reply.

Can you provide us with your Joomla backend and FTP access so we can directly check on the issue?

Please advise.

Hello,

Site details and ftp are already available for you, not in the tabs but in the main site details area

Can you please post your edits if you are able to figure out this issue. I am still having the same problem with the error showing up on the admin when I try to add the Easyblog bio field. It was working at first and I was able to add some of the bios but then the error showed back up when another support member tried to help me get the bio to also display on the users Easysocial profile page.

Thanks
Matt

Hi Supporter,

I am really sorry for the delayed reply.

I have applied some fix on your site. Can you verify this issue is fixed?

Hi Matt & others,

If you do encounter this issue, here I have attached to you a file. Can you please download this file, and put it in your site here: .../administrator/components/com_easysocial/includes/fields/dependencies.php

I am really sorry for the inconvenience caused.

After replacing the file when I went to admin/easysocial/profile type/ artist rep this was the error I was received.

Hello Matt,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Yes and also to let you know currently our live site and the details I am sending you now is running a slightly older version of Easysocial. I will soon be able to give you access to our new dev site but even when I tried to fix this issue on my local server running a new verison of easysocial it still did not work. At this point I have made all three of the edits suggested. Easyblog_biography.. config.json from false to true and the only edit I removed was the final one for dependencies.php which broke the profile types section in the admin panel. I need this field to work for the artist rep profile type and to display on both their Easysocial profile and on Easyblog.

Thank You
Matt

The field is now working in admin and on the front end under edit profile however the field still does not display on the Easysocial profile under the about section. If I got to the edit profile section I can see that the biography field is filled out but nothing displays on Eaysocial, I have even tried to delete and then re add the bios after you made the edits but they still will not show up on the users profile but the bio does display on Easyblog. I have attached additional site details for frontend access to show an example of a profile that is having this issue.

Thank you
Matt

Hi Matt,

I have helped you fix this issue. Here is my screenshot: http://screencast.com/t/xbTZZAwY . Can you please verify this for me this issue is resolved?

Please advise.

Yes everything is working perfectly now. Thank you for all of your help with this issue.

Cheers
Matt

Hi Matt,

I am glad to hear this issue is now fixed. This fix will will be included in the next releases. I am sorry for the inconvenience caused and thanks for the support.

Have a nice day ahead.

Hello Mohd,

On my side the display is correct but it is impossible to save.
it does not save in admin and doesn't save on front-end profile edit

Hi Supporter,

I am really sorry for the delayed reply.
It seems like it is a bug from our end. I have apply some fix on your site and it should be working correctly now. Can you verify this issue is fixed?

Please advise.

Hi,

Biography field seems to work correctly now, I will test further with "demo users".

Is it possible that you missed/forgot the profile completeness "rule" with the biography field to be taken into account when using the profile completeness check?

Even if profile is complete the profile completeness does not show 100% and asks you to complete your profile now.

It might be from another field than biography that the plugin does not receive any info...

Hi Supporter,

Thanks for getting back to us. I am glad to hear this issue is fixed.

By the way, it is best of you to create a new ticket on this issue since this ticket is already long and the initial issue has been resolved. I believe by doing so, we can minimize the confusion between us.

Please advise.

Mohd Yasser wrote:

Hi Matt,

I am glad to hear this issue is now fixed. This fix will will be included in the next releases. I am sorry for the inconvenience caused and thanks for the support.

Have a nice day ahead.

Reopening the ticket because the issue is back after upgrade.
The fix is not included or does not work with latest version...

Hi Supporter,

I am sorry for the inconvenience caused. I have apply some fix on your site. Please take a look.

Have a nice day.

Hello,

This issue is back again....

Can you please post here the complete procedure and latest correct files?
+ Can you also implement the fix in the EB5 installer once for all, PLEASE !

Thank you

Hey there,

To be honest with you, I really have no idea what issues are you facing here but Yasser should have added these fixes internally. I will check with him about this again tomorrow and ensure all the fields are up to date and updated on http://stackideas.com/apps

Hello Mark,


You are correct, it should be the issue with app version...

I know it's been quite hectic with the release of EB5 and user still using the 3.9 version...I wish you good luck to organise files for downloads in case you still want to provide support for both versions.

Mark wrote:

Hey there,
I will check with him about this again tomorrow and ensure all the fields are up to date and updated on http://stackideas.com/apps

Please make sure ALL EasyBlog Apps are updated, not only Biography Field...

Thank you!

Noted, I have already logged this down