Hey David,

I am sorry that delay of this reply,

I believe your current template override the css in upload avatar section, can you provide us with your Joomla backend and FTP access so we can better have a look?

Thanks for your help. I think I am having other issues as well like the title missing from the Featured Post section on this page:
http://www.evangelacademy.com/news

And Quotes are missing from my posts when I use the Quotes Block, as in this page:
http://www.evangelacademy.com/news/new-middle-school-building

How can I send you the login information securely? also I am using a Rocket theme template. Do you know off hand what needs to be changed?

Thanks,
David

Hey David,

I am really sorry for the delay of this reply as it is a weekend for us here.

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.

Sorry for the delay. Thank you for your help.

While you are checking these issues maybe you can help me with a new problem. I created this post:

http://www.evangelacademy.com/news/medical-math


As you can see on this page the lead-in text does not show up on the headlines correctly on this page:
http://www.evangelacademy.com/news

Also, I am having problems embedding with the video media block a .m4v file. I can upload the video but when I select the video I get this message:
No Compatible Source was found for this video.

Hey David,

I've help you applied some css fix in your custom css file -> JoomlaFolder/templates/rt_vermilion/css/rt_vermilion-custom.css

div#fd.eb .form-horizontal.clear{

font-size:inherit !important;

overflow:visible !important;

visibility:visible !important;

width:auto !important;

height:auto !important;

}

It should work fine now.

While you are checking these issues maybe you can help me with a new problem. I created this post:

http://www.evangelacademy.com/news/medical-math">http://www.evangelacademy.com/news/medical-math


As you can see on this page the lead-in text does not show up on the headlines correctly on this page:
http://www.evangelacademy.com/news

I have a little bit lost here, can you provide us some of the screenshot where you referring to?

Also, I am having problems embedding with the video media block a .m4v file. I can upload the video but when I select the video I get this message:
No Compatible Source was found for this video.

Can you provide us with one of this video .m4v file so I can replicate this on your site?
Also can you provide us with your FTP access incase we need this for troubleshoot in your site.

If you Click on the "News" Menu item on the top menu you will see that the first post, "6th Grade Math Class Turns Medical"

I attached a bad.png file to show how the intro text is incorrect. I also attached a good.png for a post that is working.

Also, this post has a video that is not working per the above issues:
"6th Grade Math Class Turns Medical".

Thanks for your help. on the custom css. The quotes block is still not working.

Here is what the video error looks like.

Hey David,

I am sorry that delay of this reply,

Can you provide us with your FTP access and put that video file in your JoomlaFolder so we can troubleshoot on this? (because I do not have have this video format .m4a file)

Just FYI, its a .m4v file.

hey David,

We are still investigate on this issue, perhaps you can provide us that video, i will try temporary convert that video format .m4v to mp4, and see how it goes.

can you download that file using the ftp information I provided or do you need me to attach it to this thread?

Also,
My quotes block is not working. Can you help on that?

Thanks for all your help!!!

Hey David,

I am really sorry that delay of this reply,

I've tried to connect with your FTP server, but i hitting this :

Status:	Waiting to retry...

Status:	Delaying connection for 1 second due to previously failed connection attempt...

Status:	Resolving address of evangelacademy.com

Status:	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

Error:	Could not connect to server

perhaps you can send to my email arlex.wong@stackideas.com ?

Regarding the quote issue, I have applied some css fix in your custom.css file, it should display correctly now.

div#fd.eb blockquote.eb-quote {

    color: #A9A9A9 !important;

}



body div#fd blockquote {

    border-left: 5px solid #eeeeee !important;

}

I am not sure If I am messing up. I added a test quote in this post:

http://www.evangelacademy.com/news/lagrange-gators

The "" (Quotes) are not showing up still.... Should they be?

Thanks,
David

Hi David,

I believe the quote is showing up correctly as you can see from my screenshot here, http://screencast.com/t/7Gz7MxneSSk . Am I missing something here?

ok, I was expecting to see something like this:

Hey David,

I am sorry that delay of this reply,

What my colleague shown you this screenshot : http://screencast.com/t/7Gz7MxneSSk at above is actually this is the default quote styling look like.

If you do not like this quote styling, perhaps you can try apply this following code in your current template custom css file ( JoomlaFolder/templates/rt_vermilion/css/rt_vermilion-custom.css ) and see how it goes?

body div#fd blockquote {

    border-left: 5px solid #eeeeee !important;

}



div#fd.eb blockquote.eb-quote {

    color: black !important;

    background-color: #eeeeee;

}



div#fd.eb blockquote:before {

  color: black;

  content: open-quote;

  font-size: 4em;

  line-height: 0.1em;

  margin-right: 0.25em;

  vertical-align: -0.4em;

}



div#fd.eb blockquote p:after {

color:black;

content:close-quote;

font-size:4em;

line-height:.1em;

margin-right:.25em;

vertical-align:-.4em;

margin: 10px;



}



div#fd.eb blockquote p {

  display: inline-block;

}

By the way, I've tried to connect with your FTP server and Joomla backend, it seems like you provided that login credentials at above is not working now.