Group page issues
By DeeEmm on Sunday, 19 April 2015
Posted in Technical Issues
Replies 14
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Hi,

I have a couple of issues with the groups page. First issue is that there is a link next to the group description that says 'Featured'. I'm not 100% sure what this link is for but it displays even when I am not logged in. I assume that it indicates that the group is featured, however this is not the case, it displays for all groups whether featured or not. Clicking on this link if not logged in takes you to the group page. I've attached an image showing the link.

The second issue is that if I click on the link when I am logged in as an admin a funny thing happens. If I then try to visit the group page for the link that I clicked the group page does not display, instead I get a blank page with the following info

1 year ago
Social Share


The duration changes dependent on the page, but the basic result is the same.

I have tried to figure out what is happening but it does not make sense. The group page is still not featured and no amount of featuring / un-featuring the page will reverse this behavior.

Please advise.

DM
Another issue is that there is pagination showing at the bottom of the groups page even though there is only one page
DeeEmm
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Sunday, 19 April 2015 23:05
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BTW, if I am logged-in I can see the group page with no issues.
DeeEmm
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Sunday, 19 April 2015 23:36
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Hello DeeEmm,

I am sorry for the delay of this reply.

Can you provide us with your FTP access so we can further check on this issue as we cannot replicate the issue in our local. By the way may I know if you made some customization on your site?

Please advise
Ezrul Fazwan
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Monday, 20 April 2015 18:16
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Yes I have made some template changes but only some CSS overrides.

As for the rest of the site, it is a migration from JomSocial so it was a pre-existing site. There are no core hacks only additional modules / plugins installed. You can easily replicate the issue by logging in as the admin and clicking on the 'featured' link. Then log out again and try to visit the group page.

DM

PS FTP details added too this post.
DeeEmm
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Monday, 20 April 2015 18:43
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Hi DeeEmm,

I seems can't access your FTP. The user name or password was not accepted by the server. Can you please provide us with the correct credentials so that we can assist you further on this issue.

Please advise.
Yasser Ibrahim
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Tuesday, 21 April 2015 12:33
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Credentials are correct but I've just realized access is limited by IP address. Can you let me know your IP address and I will add it to my hosts file.

DM
DeeEmm
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Tuesday, 21 April 2015 13:26
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Hello DeeEmm,

Our Ip address is 110.159.178.170
Ezrul Fazwan
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Tuesday, 21 April 2015 13:50
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OK, try now, you should be good to go.

DM
DeeEmm
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Tuesday, 21 April 2015 16:01
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Hello DeeEmm,

I am sorry for the delay of this reply.

I am still unable to access your FTP as it hitting timeout. Please advise.
Ezrul Fazwan
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Tuesday, 21 April 2015 19:17
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I've added the details again in case I typed them in incorrectly
DeeEmm
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Tuesday, 21 April 2015 19:37
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Hi DeeEmm,

I am really sorry for the delayed reply.
I have tried access your FTP, and it is giving me
The user name or password was not accepted by the server.

Please advise.
Yasser Ibrahim
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Wednesday, 22 April 2015 11:19
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Not really sure what you want me to advise you. I've given you the access details, added your IP to my hosts.allow file, verified that the login details are correct you should be good to go.

As for the rest of the details I do not really want to discuss them here so I will open a private ticket for this

DM
DeeEmm
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Wednesday, 22 April 2015 16:38
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Ticket raised
DeeEmm
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Wednesday, 22 April 2015 16:46
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Hello DeeEmm,

We have received your tickets at our crm page. We will proceed from there.
Ezrul Fazwan
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Wednesday, 22 April 2015 17:42
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