By Karen Dunne on Wednesday, 11 May 2022
Posted in General Issues
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When attempting to upgrade Komento and Stackideas Toolbar Package...

the process fails and produces these errors:
Failed to extract file: komento_to_4.0.3
Failed to extract file: download_id_3466

What should be done for the upgrade to succeed?
Hey there,

I had helped you to update your Komento and Stackideas Toolbar to the latest version already.

Anyway, as for the toolbar, I had installed and enabled StackIdeas App Store Updater plugin on your site so that you can update your toolbar there in the future.

Can you monitor again and let us know if what you reported happens again in the future?
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Wednesday, 11 May 2022 11:03
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Hi Irwin,

I apologize, I had to manually update Komento and the toolbar before your reply to keep working at the time.

Prior to your reply, I had installed the StackIdeas App Store Updater, too. But I was unable to update from the Joomla updater even with it installed. I updated Komento from inside Komento. And I manually installed the toolbar.

Next time there is an update, I will record the steps in case the same issues appear so I can more clearly demonstrate what happens.

Thanks Irwin.
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Thursday, 12 May 2022 23:50
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No worries, Karen.

Next time there is an update, I will record the steps in case the same issues appear so I can more clearly demonstrate what happens.


Sure, that would be great. Do let us know if the issue still persists in the future.
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Friday, 13 May 2022 10:23
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This issue persists.

Centos 7 PHP 8.1 msqli 8
i meet all of your reqs like mbstring and other php modules etc
I can update joomla core fine, i can update jce pro fine using the joomla update system
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Friday, 16 September 2022 02:40
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Update of Stackideas Toolbar Package is failing to update.
[Joomla 4, PHP 8.0]

Stackideas Toolbar Package Site Package 1.0.13 1.0.16
This package consists of a Stackideas Toolbar Module and a Foundry Package that would automatically installed and enabled on your site

Failed to extract file: download_id_3466

Checked all plugins, modules, etc. and all are enabled. What needs to be done to get this to update?
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Monday, 19 September 2022 03:51
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This issue persists.

Centos 7 PHP 8.1 msqli 8
i meet all of your reqs like mbstring and other php modules etc
I can update joomla core fine, i can update jce pro fine using the joomla update system


Update of Stackideas Toolbar Package is failing to update.
[Joomla 4, PHP 8.0]

Stackideas Toolbar Package Site Package 1.0.13 1.0.16
This package consists of a Stackideas Toolbar Module and a Foundry Package that would automatically installed and enabled on your site

Failed to extract file: download_id_3466

Checked all plugins, modules, etc. and all are enabled. What needs to be done to get this to update?


Hey Eric and Rae,

I am really sorry for the delay in this reply as it was a weekend for us here.

Can you guys check if this StackIdeas App Store Updater plugin is installed and enabled on your site?

If yes and the issue still persists, can you guys create a ticket regarding your issue and we will assist you over there?

Thanks for your understanding.

EDITED
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Monday, 19 September 2022 10:09
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