Error on subscription / unsubscribe to category
By Sandi Beach on Thursday, 01 October 2015
Posted in Technical Issues
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I am experiencing an issue on michigandsa.org where users can subscribe to category, but no email is sent to the user or admin.


The subscription function seems to work OK, meaning the user is added to the subscription list for that category, and the appropriate dialogues appear.
On page reload, the error message "Notice Could not instantiate mail function." appears.
On clicking the "Unsubscribe to this category" link, the error message "Sorry, but the system is unable to load the subscription." appears.


Any help you provide would be greatly appreciated.
I am happy to provide site credentials, but I am unsure if this support request appears on the forums, and don't want to accidentally compromise the site.

Thank you!
Hi Sandi,

I am really sorry for the delay of this reply.

Please provide us with your Joomla backend and FTP access so we can check on the issue directly on your site.

If you are requested to submit your site details, you may do so under the tab Site Details below. Please be rest assured that these information will only be visible to the support team from Stack Ideas. You can also store this in your site details area here, http://stackideas.com/dashboard/site to avoid having to enter these information multiple times.
Ezrul Fazwan
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Thursday, 01 October 2015 10:28
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I added the login credentials to my dashboard area. You can now log in and review the issues on the site. I granted your team SuperUser and registered user roles.
Sandi Beach
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Monday, 05 October 2015 20:50
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Hi Sandi,

I am really sorry for the delay of this reply. It seems like there are some conflict with your custom email address that you put inside your backend > easyblog > settings > notification. I've removed the email address and the email notification is working correctly as it should. Can you verify it for me?
Ezrul Fazwan
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Tuesday, 06 October 2015 18:51
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The email notification is working correctly. Thanks for that.

There still is a problem, however.
If you log in to the front end, and go to http://www.michigandsa.com/member-communications, you can subscribe to the categories successfully.
The problem is that if you unsubscribe to those categories, you get the error message "Sorry, but the system is unable to load the subscription."

Thank you for your continued support.
Sandi Beach
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Tuesday, 06 October 2015 21:43
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I cannot stress enough that this is a high priority issue. I have a deadline to correct the Unsubscribe issue if 10/8/2014 5:00 PM Eastern Standard Time.

Sandi Beach on Tuesday, October 06 2015, 09:43 PM #
The email notification is working correctly. Thanks for that.

There still is a problem, however.
If you log in to the front end, and go to http://www.michigandsa.com/member-communications, you can subscribe to the categories successfully.
The problem is that if you unsubscribe to those categories, you get the error message "Sorry, but the system is unable to load the subscription."

Thank you for your continued support.
Sandi Beach
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Wednesday, 07 October 2015 21:33
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Hey Sandi,

I am sorry for the delay of this reply, we might have missed your post earlier because we just released EasySocial 1.4 and we're a little shorthanded currently.

How did you unsubscribe from the category? Was it from the email?
Mark
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Thursday, 08 October 2015 00:36
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I understand. I know how hectic launch cycles can be.

To get to the Unsubscribe link:
1. Use the site credentials I provided you in my dashboard to log in at http://www.michigandsa.com/
2. Navigate to http://www.michigandsa.com/member-communications
3. Click "Subscribe to this category" link to subscribe.
4. Refresh page.
5. Click "Unsubscribe to this category" link. --> You will receive error message described in my earlier post.

Sorry I left out that piece of information.
Sandi Beach
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Thursday, 08 October 2015 01:44
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Hey Sandi,

I am really sorry for the delay of this reply. I have replied you on your other thread at http://stackideas.com/forums/error-when-unsubscribe-to-category-sorry,-but-the-system-is-unable-to-load-the-subscription . Let's continue our conversation there instead
Mark
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Thursday, 08 October 2015 23:45
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