By Eddie593 on Wednesday, 08 July 2015
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Hi guys

since about 2 days suddenly our emails are not going out anymore. Just some of them go out but not all.

Please see the attached image. How can we fix this asap?

We rely heavily on the email delivery to be reliable.

Access details are attached in case you need it

Thanks a lot again!

-Edwin
Hi Eddie,

Sorry for the late reply.

I have tried to access your site but it seems to hit this error: 502 Bad Gateway . Can you consult this with your webhosting provider?

Regarding your issue, have you checked your cronjob is it working correctly or not? Can you please provide us cPanel access so that we can directly assisting you this issue.

Please advise.
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Wednesday, 08 July 2015 10:31
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Hi Mohd

the site is up and running also i already attached the cpanel details in the previous post.

Please let me know if you could find whats the issue
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Wednesday, 08 July 2015 18:35
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Hi Eddie593,

Sorry for late reply to this,

Yes, I'm still can't access in your site, it seems like your server ​restrict our IP address access. May i know did you consult with your webhosting provider regarding this yet?

Reference link : https://www.maxcdn.com/one/tutorial/502-bad-gateway/
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Thursday, 09 July 2015 01:43
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Hi arlex the 502 error was fixed please try again. Thanks!
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Thursday, 09 July 2015 02:04
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Hi Eddie,

Thanks getting back to us fixed this, I can access in your Joomla backend page now.

But when I trying to login, hitting this :
Warning
Failed to authenticate: Access Denied

Please advise.
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Thursday, 09 July 2015 10:31
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Try with these credentials please:
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Thursday, 09 July 2015 11:08
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Hi Eddie,

Thanks for getting back to us quickly,

For some reason, I can't access in your site now, I hitting back this error : 502 Bad Gateway

By the way, this is my current IP address -> 110.159.180.97 perhaps you can temporary ask you webhosting provider add this IP address in your server white list.

keep us updated then.
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Thursday, 09 July 2015 11:55
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