By LaVon Hartman on Tuesday, 04 August 2015
Posted in Technical Issues
Replies 9
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Views 875
Votes 0
Hello, the editor icons aren't showing, they're just appearing as unordered list items. the Komento CSS file is in place and readable.
Hey there,

The login credentials which you have provided doesn't seem to be working for us here Can you please advise?
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Tuesday, 04 August 2015 01:44
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Hello, I've updated the password with an initial Capital Letter, you can now log in. Thanks,
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Tuesday, 04 August 2015 05:17
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Hello,

I'm sorry but I can't log in to your site: http://screencast.com/t/bMT9vD7sE and this http://screencast.com/t/ZEQfH0gds
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Tuesday, 04 August 2015 10:58
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I've updated the Joomla users and you can now log in per previous site credentials. Please try again,

thanks,
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Tuesday, 04 August 2015 23:33
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Hey there,

Hm, it's still not working for me See my screen shot, http://screencast.com/t/n1NHoszIc
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Tuesday, 04 August 2015 23:50
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ok, i've put the site online. no more login necessary for the front end.
thanks,
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Wednesday, 05 August 2015 00:26
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Hey there,

I can't access your administration area but I suspect there is a system plugin in place which is preventing Komento's stylesheet from being loaded. Can you try to turn off some of the plugins?
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Wednesday, 05 August 2015 00:37
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I just logged into the admin area by literally copying and pasting the information attached in the 'site details' tab below. Please log in and advise.

thanks,
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Wednesday, 05 August 2015 01:24
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Hi LaVon,

I've applied the fix by changing the following setting from your backend > komento > integration > joomla article > layout, http://screencast.com/t/Eh9F8NNDp8b . I suspect there might be some template overriding on your site thus causing the issue. When I turned it off, everything is loaded correctly now, http://screencast.com/t/5lSnP6VhUHg .
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Wednesday, 05 August 2015 11:44
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