Hi there,
I am hitting the same error too. Can you provide us your ftp access so we can help you to manually install and troubleshoot the issue? Thanks.

Hi there,
I have helped you install the latest ED version. Can you double check and make sure everything is working fine? Thanks.

Yes, everything looks good now . Thanks!

What was the issue?

You're welcome.

Currently I am not really sure what is the issue causing the installation stuck at when EasyDiscuss is trying to copy the files into /administrator/components/com_easydiscuss, then it only show this error 500 Internal Server Error which your server already disable the real php error from your site.

It would be best if you can request with your webhosting provider to temporary turn it off that `500 internal server error` so that we can know what is the real php error you hitting.

Internal Server Error



The server encountered an internal error or misconfiguration and was unable to complete your request.



Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.



More information about this error may be available in the server error log.



Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Ok, I'm having the exact same issue again with the latest update. Most be a server problem. Can you please help me with the update one more time? Also, please tell me what you did to work around the automated update so I can do it myself next time, until I sort this out with my website host.

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Perhaps you can provide us with your FTP access we will see if we can manually install for you? Because we would like to see is it only stuck at 15% process, if we skip that step is it the rest is work fine.

By the way, in the future you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

I've updated the ticket and added FTP access information.

Hello,

For some reasons, it looks like there are a couple of files on the following folders that has incorrect permissions,

/administrator/components/com_easydiscuss/
/components/com_easydiscuss/

Because of the permission issues, the installer failed because it wasn't able to overwrite the items. To fix that, this is what I did,

1. Login to the ftp
2. Renamed the existing /administrator/components/com_easydiscuss to com_easydiscuss.old
3. Renamed the existing /components/com_easydiscuss to com_easydiscuss.old
4. Installed EasyDiscuss

It's fine to rename the folders unless you did apply any hacks on the core codes (which probably explains why there was permission issues)

P/S: If you did modify the core files, these backup copies are available at the following locations:

/administrator/components/com_easydiscuss.old/
/components/com_easydiscuss.old/

Thanks for the quick response. I don't remember making any modifications to the core files, but I'll keep that in mind. Thanks for the help; do you think I will run into this again in the future, or do you think the permission issue has been fixed once and for all..assuming of course I don't modify any core file?

Hello,

I believe it should be fixed once and for all unless some changes were being made using FTP which may cause the installation to stall as it wouldn't be able to overwrite files.

To give you a glimpse of what actually happens when you modify the file with ftp:

1. When you install EasyDiscuss, often the webserver user is storing those files (Most likely "apache")
2. When you modify files on EasyDiscuss with FTP (depending on your web host), these files are automatically changed to your FTP user. Or if you created some new files in these directories.
3. When you try to upgrade, the user "apache" wouldn't be able to overwrite files from these directories and caused 500 errors.

Would this be clearer for you now?