By Ysabel on Tuesday, 28 October 2014
Posted in Technical Issues
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Hello,
We have a major problem, the forum keep sending notification emails for post, even to people who are not subscribed.
We empty the discuss_notifications and the discuss_mailq but still they get fill up again.

How can we remove the notifications for everyone so that whoever want to be subscribed, need to resubscribe again.
Hello Ysabel,

You can remove the subscription list from here: http://screencast.com/t/9QwQSGQ6w7 in Backend>Easydiscuss>Subscriptions. By the way, according to your issue, did you enable this option: http://screencast.com/t/80rq06TS3oe ? Because with this turned on, it doesn't matter if your user has subscribed or not, it will still send the email.
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Tuesday, 28 October 2014 10:42
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Nick,

Thank you. for your reply. Regarding the option I did not turn that option On. Here is what I have.
http://awesomescreenshot.com/0383qsv513
but now I am wondering why regarding those option if they overwrite the user preference or not

I do not have any more subscriptions I deleted directly in the database the other days:
http://awesomescreenshot.com/0ca3qsvh58

In the omfg8_discuss_subscription table I have 11 entry although in the backend it shows none

My notification table though is full omfg8_discuss_notifications 1,807 total despite the fact I empty it few days ago

In omfg8_discuss_mailq I have 81 entries now although I deleted everything the other day as well.

So there are few things which I dont quite understand:
why there are subscription in the database but dont see them in the backend of the site

Where are the 81 entries come from in the email queue. I but a hard coded return true in the class mailq to avoid email to be sent for the moment.

Thank you for your help
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Wednesday, 29 October 2014 07:38
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Hello Ysabel,

The subscription list in database still has a data because in backend, you only delete subscription for one type. There are 3 types in subscription list which you can view by filtering it here: http://screencast.com/t/eIUFmWBurf0 . As for the notification table, it is not for email notification. It is toolbar notifications: http://screencast.com/t/EpVOG5r8K073 . The subscription table shows email that was generated. There is a column named Status, for the email state which 1 means Sent, 0 means Pending.
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Wednesday, 29 October 2014 10:25
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Nick,

Here is my problem. I am not subscribed to any notification. Yet I still get notification when someone post on a thread which I posted previously.

Where is the file where the choose of who get what notification is so that I could check if there is something there.

Thank you
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Thursday, 30 October 2014 20:19
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Hello Ysabel,

Did you mean when someone reply to your thread, you get the notification? By default, it has to be that way regardless you have subscribed to it or not. Did you turn on this option: http://screencast.com/t/yPH60fFMglc ? By the way the code that control the notification when the reply to thread is in ../components/com_easydiscuss/classes/mailqueue.php: http://screencast.com/t/0nQmqjgz . Or you can provide us your backend and FTP so we can have a better look on your issue.
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Friday, 31 October 2014 11:04
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Hello Nick,

okay so may be we are getting closer to an understanding here, so this option was turn on:
Notify topic's participants when replied
If I understand well what you says, does not matter what the users setting is , if that option is turned on all participant to the thread will be notified.
Is that correct?

So if I turn this option off, then none will be notified except if they manually subscribe to the thread.
Thank you for your help so far
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Wednesday, 05 November 2014 21:34
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Yes, that is correct Ysabel
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Thursday, 06 November 2014 00:24
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