EasyBlog Comment not counting
By Riz on Tuesday, 03 May 2016
Posted in Technical Issues
Likes 0
Views 858
Votes 0
Dear Support,

I have installed the easyblog with komento enabled.

the guest access can create the comment over the blog

http://prntscr.com/azmwby

the character counted and button submit enabled.



But for the logged user, putting some comment, the character not counted and the submit button not enabled.

http://prntscr.com/azmw16



ACL Komento for public
http://prntscr.com/azmx7i

ACL for the groups

http://prntscr.com/azmxbf



Thank you for your kind support
1. I would suggest that you paste the direct link to the page that has the problem so that I don't have to spend 30 minutes finding where is Komento enabled on.

2. The reason that my co-worker told you that switching template works is simply because with your current Joomla template, there are JS errors on every page. Take a look at this, http://screencast.com/t/wG0Z6dq9wrzI . These JS errors are causing Komento scripts to not get executed because javascript will stop executing scripts when it hits an error.

The only way to fix this is to turn off "Optimize JS" in Uber's template settings, http://screencast.com/t/F7sD2KXpv . Please try it again.
Mark
·
Tuesday, 17 May 2016 12:45
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Rizwan,

I am sorry for the inconvenience caused. I have inspected that there are issue regarding your template, I have tried to temporarily change your template to Joomla default template and it works fine for both issue (character count and submit button) for guest as well as registered user. Can you please consult this issue with your template provider?

By the way, please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard
Muhammad Fadhli
·
Tuesday, 03 May 2016 13:10
·
0 Likes
·
0 Votes
·
0 Comments
·
Dear support,

The template still using same template on the site, the counting word is working too.

I think someone on stackideas has solved the problem, If you guys can tell me on what happened to solve the problem, that will help us much

Thank you
Riz
·
Tuesday, 17 May 2016 07:46
·
0 Likes
·
0 Votes
·
0 Comments
·
Mark wrote:

1. I would suggest that you paste the direct link to the page that has the problem so that I don't have to spend 30 minutes finding where is Komento enabled on.

2. The reason that my co-worker told you that switching template works is simply because with your current Joomla template, there are JS errors on every page. Take a look at this, http://screencast.com/t/wG0Z6dq9wrzI . These JS errors are causing Komento scripts to not get executed because javascript will stop executing scripts when it hits an error.

The only way to fix this is to turn off "Optimize JS" in Uber's template settings, http://screencast.com/t/F7sD2KXpv . Please try it again.


Dear Mark,

Sorry for the spending times, the komento is enabled to the whole site, and by default the optimize js and css is enabled by the template developer.

I was wondering how you guys figure it out and fix it lately, i am able to comment to any posting now. Your second answer is the answer that i am looking for.

Thank you very much for your kind support.
Riz
·
Tuesday, 17 May 2016 15:43
·
0 Likes
·
0 Votes
·
0 Comments
·
You are most welcome Rizwan. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Muhammad Fadhli
·
Tuesday, 17 May 2016 16:16
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post