By Brad Wendel on Thursday, 03 September 2015
Posted in Technical Issues
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We recently upgraded to version 5.0.23 and e-mail alerts from Easy Blog are not working. Here is the log we get from the CRON job we setup through our ISP:

--2015-09-02 14:10:01-- http://pcmwindow.org/index.php?option=com_easyblog&task=cron
Resolving pcmwindow.org... 173.236.53.234
Connecting to pcmwindow.org|173.236.53.234|:80... connected.
HTTP request sent, awaiting response... 500 Internal Server Error
2015-09-02 14:10:02 ERROR 500: Internal Server Error.

Thanks for your help!
Brad
Hi Brad,

It seems like you are not using the correct cron command on your cronjob server. Can you try the following cron command instead and see how it goes?
/usr/bin/wget -O /dev/null "http://pcmwindow.org/index.php?option=com_easyblog&task=cron";

If the issue still persist kindly provide us with your cronjob access so that we can take a closer look on the issue directly.
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Thursday, 03 September 2015 10:39
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Thanks, Ezrul! I adjusted the CRON job and e-mails are showing as published in the Easy Blog dashboard. Unfortunately we are still not receiving the e-mails. Our Joomla site is set to use PHP to send e-mails through our Google Apps mailbox account. I can send a mass mail from Joomla using those settings. But, I'm not sure Easy Blog is able to send out e-mails using the Joomla settings. What is the next thing to look at? Thanks!

Brad
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Thursday, 03 September 2015 23:25
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Yup, CRON job looks good now, but we are still not receiving the actual e-mails.

--2015-09-03 10:28:01-- http://www.pcmwindow.org/index.php?option=com_easyblog&task=cron
Resolving http://www.pcmwindow.org... 173.236.53.234
Connecting to http://www.pcmwindow.org|173.236.53.234|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/x-json]
Saving to: “/dev/null”

0K 122M=0s

2015-09-03 10:28:02 (122 MB/s) - “/dev/null” saved [719]
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Thursday, 03 September 2015 23:28
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Is it possible provide us with your FTP access so we can troubleshoot on this?
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Friday, 04 September 2015 01:50
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FTP Access is difficult on our site, but you can try with the credentials applied. I recommend going in through the back-end Joomla console instead.
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Friday, 04 September 2015 04:48
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Hi Brad,

I am really sorry for the delay of this reply. It seems like there are some error with your easyblog email template on your site as you can see from my screenshot here, http://screencast.com/t/WbrTSnYasGZ . However I am not able to access your FTP and there are also no file explorer components installed on your backend.

Can you download my attachment below and place it inside your /components/com_easyblog/themes/wireframe/emails/html/ folder and see how it goes?
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Friday, 04 September 2015 12:13
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Thanks, guys! That did the trick. Looks like our customizations to the post.new.php file caused the problem sending out the e-mails. Adjusted the PHP again with the correct syntax and e-mails are going out normally. Have a great weekend!
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Friday, 04 September 2015 22:19
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Thanks for updating, glad that your issues are resolved now
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Saturday, 05 September 2015 01:29
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