ConverseKit doesn't receive the message if you have chat open and receive only one if you have it closed
By Slim on Friday, 05 May 2017
Posted in General Issues
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Hi,

I have set the "Monitoring Interval (Seconds)" to 1 second and the conversekit doesn't receive the message if you have the chat open.
If you have the ConverseKit close you receive only one message ... the second one you will receive after you refresh the page.
Please solve this issue.

Thank you.
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like this issue only happen when you test on build-in conversation system with Conversekit, i will log this issue into our issue tracker.
Arlex Wong
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Saturday, 06 May 2017 11:30
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Hi Arlex,

Yes and in the state from the picture attached is receiving only one message ... when you open the ConverseKit you see you have 2 or more ...
Slim
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Saturday, 06 May 2017 15:37
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Hello Cristian,

The initial state of the counter on the chat bubble only shows an indication of total conversation recipients not total messages. Perhaps it would also be ideal to standardize this to reduce confusions.
Mark
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Saturday, 06 May 2017 17:47
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Hi Mark,

Sorry for the delay response. Please believe me when i say i didn't realise that ... i have my mind in so many places in this moment and i didn't notice that the chat bubble is monitoring the conversations ... sorry
yes ... i think it's a little confusing ... for users with the head in clouds (like me ... lool) ... my first thought was the chat bubble from facebook and how is counting the messages )))
Slim
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Monday, 08 May 2017 05:02
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It okay Christian

I will log this issue and discuss with our developer and see if we can standardise this to show total of the message on the chat bubble in the next version.
Arlex Wong
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Monday, 08 May 2017 12:24
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