By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com
and provide us with the order reference and your username so that we can fix this up for you?
However, it seems like your question above is related in Joomla, perhaps you can consult with Joomla support regarding this and see how it goes.