By Goodwin mankomba on Thursday, 24 July 2014
Posted in General Issues
Replies 8
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Views 389
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Hi i need help argently. i Cant Login to my dashboard when i put my username and password and after the error shows i cant go back to the home page.

i Have posted a snapshot of the error am receiving below

Regards Goodwin
Hello Goodwin mankomba ,

Sorry for late reply to this,
I have tried to login from your dashboard, it seems like work fine for me, am i missing something here? Please advise.
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Thursday, 24 July 2014 23:28
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Hello Goodwin,

The FTP / Cpanel access doesn't seem to work for us here Can you please provide us with the appropriate access?
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Thursday, 24 July 2014 23:31
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hi
sorry for the late reply

i have provided the FTP information below. the same error keeps on coming to my side. i have even my browser cush but still am having the same error

Regards
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Friday, 25 July 2014 16:03
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Hello Goodwin,

I am very sorry but it seems like I cannot replicate this issue with your site. Here my screenshot video: http://screencast.com/t/i8Y7sYMArhLA .
I have ask my colleague to try replicate this issue, however, the result is the same. Can you try change or use different browser and different computer and see if this issue still persist? Also can you provide us with the steps you took for us to replicate this issue? We are sorry for the inconvenience caused.

Please be advise.
Thanks.
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Friday, 25 July 2014 16:46
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Okay now this is what i did. i deleted the account "goodwin" and re-registered it that when its now working. but try to loging with this account:

Username: xxxx
Password: xxxx

Its will give you the error

Regards
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Friday, 25 July 2014 17:06
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Hello Goodwin,

I am really sorry for the delay of this reply as it is a weekend for us here. After spending days checking your site, it seems like this problem is actually caused by the module "People Suggest" on the site. After disabling this module, this error no longer persists any longer. I suggest that you check with the vendor that created the module.
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Sunday, 27 July 2014 12:58
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Thanks Mike let me do that right away
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Tuesday, 29 July 2014 19:59
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No problem Goodwin Let me know if you are still having issues with this but I do think that this has something to do with the "sessions" within the module itself.
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Tuesday, 29 July 2014 21:11
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