Hi T'Anne,

Thank you for contacting us. Justin here, from Stack Ideas' marketing team. I'll assist you with your thread for today.

I've checked your ticket record with us, and it appears that on the 15th of December 2014, I have provided you with your access via your ticket (ticket # : 32870). Would you be kind enough to check and verify that you have received (or have not received) my response to your ticket?

I've also noticed that you've started another ticket with us today (ticket # : 37666), to which I have successfully replied to. Would it be alright if we chose one communication method that you are comfortable with? Multiple communication channels might slow down responses and triggers confusions.

Looking forward to your response.

Thanks Justin

I did see your response to my last forum post, but I still have no emails from Stack Ideas and after you responded last time, I was unable to login again, so I have created a new login again.

Please let me know the email address responses would be sent from and I will check our server mail log to see if I can figure out why I am not receiving any emails from stack ideas.

Could you please contact me via phone +61402133797, or associate my purchase from last year with this login so I can download it?
Please do not close this forum post as it is the only way I can communicate with you at present.

Thank you.
T'Anne

Thank you Justin!

I have received your email and confirm I can now login and download.

I notice that stackideas.com mx is blacklisted.
This is probably why I am not receiving the emails as we run a mail filter that prevents mail delivery from blacklisted servers.

Thank you once again for your help - I really appreciate this.
Have a lovely day.

T'Anne

Hi,

You're welcome.