Can't update EasyBlog after subscription renewal
By Jim Gribble on Tuesday, 30 August 2016
Posted in General
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Huntingp.com is defunct. I renewed to use on my own website - Javelin Communications.com. But there doesn't seem to be a way to reassign the license. So now the blog is broken and nonfunctional after a partial install. Please what do I need to do?
I hope it has not broken the whole website.
Where in my account can I reassign the domain? When I click on manage domains, it doesn't allow me to edit.
I get various error messages about MD5 hash - and that I don't have a subscription. Which I do.
I was to trying to update via network, but each time it froze. When I back out of install and went back to component in back end, blank screen.
Thank you as always,
-Jim Gribble
Please do nothing for now. Attempting to update Easyblog crashed the entire website. I will not feel comfortable attempting this again myself. At least most of the site is restored. I can't understand why it would happen. I renewed, got receipt, put in the API key, hit Enter and poof. Was the snag that the subscription I renewed was tied to a defunct website? There was no way for me to update the domain. Clicking on "manage domains" - no dice. Could not change sub to javelincommunications.com. Should I have started all over with a new subscription? Is that the only way to assign domain? Please let me know.
-Jim G.
Jim Gribble
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Tuesday, 30 August 2016 05:43
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Hey Jim,

As requested, i have already changed the support domain to: javelincommunications.com for your EasyBlog license. Kindly note that each Professional subcription only entiltles you for 1 support domain.

Thanks for understanding!
Sylvie
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Tuesday, 30 August 2016 11:00
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I understand, but not why I can't change the domain myself. Javelincommunications.com is our only active Easyblog site. There have been other installations but clients didn't keep them up. Thanks for changing this active account domain.
-Jim Gribble
Jim Gribble
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Tuesday, 30 August 2016 11:38
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Hi there,

I understand, but not why I can't change the domain myself.

You can't change the domain yourself because your plan that is "Pro plan" only entitles you for 1 support domain only as stated by my colleague above. Thanks for understanding
Abdul Warith Norudin
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Tuesday, 30 August 2016 11:57
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