Hello Luc,

The username / password which you have provided is not working for us. Can you please advise?

OK, I changed the pad again to be sure I gave the right one.

Hello Luc,

I am sorry for the late reply.
I have helped you fix this issue. Also, can you put this code in your current Joomla template since your current Joomla template is not displaying the layout properly.

body div#fd.es .es-album-content{

  max-height:100%;

}

Can you kindly check it for me is this issue is still persist?

Please be advise.
Thanks.

Mohd,

Thanks, seems to be working fine now. Thanks for the help.
Was it an issue from my side or caused by the coding?

Regarding your advise, where should I add that code?

Regards,
Luc

Hello Luc,

I believe Mohd has found css issue in your site hence this code will fix it. You can add this in you template css file.

Nick, Mohd,

Thanks both for the help and correction but I'm not a coding specialist
Where should I add it?

Regarding the error, I didn't customize any templates, but am using the t3framework, with a template from optimum theme, which I understood should all be compatible.
Any clue to what this would be related then?

Thanks and regards,
Luc

Hi luc,

I am sorry for the late reply and sorry for not explaining clearly.
The code I gave you earlier is used to display the image properly since the initial image is being displayed like this: http://screencast.com/t/NUP2e50hd . The image was cut-off. After adding the css code above it should be displaying like this: http://screencast.com/t/zCzqeYfy . By the way, I have helped you put this code in your site at here: /css/themes/blue/template.css and now it should be working correctly. Can you verify this issue is resolved for me?

If you have anymore question, please don't hesitate to ask us.
Hope this will help.
Thanks.

Hi Nick, Mohd,

Not sure why or what is happening, but after Ive now updated Easy Social, I have back the same problem.
Is there I way I, you, we can fix this permanently? or know what is causing this to fail?
So currently Im back stuck and can't add foto albums.

Regards,
Luc

Hi Luc,

I am sorry for the delayed reply.
I have helped you fix this issue on your site. This is happened because of the script files is missing on your site. Can you verify this issue is resolved on your site?

Please advise.

:-) Ok Guys!! You should stop apologising for the "slow" or "delayed" response you guys give!!!! You have always been perfect in your response times When I post before I go to bed and you guys not only reply but even fix the issue on my side, whats there to complain
... Btw... because your dedication its a pleasure working with you guys!... and your tools.

Now the issue.... It almost solved. Creating an album works but for whatever reason I can't define the location. When typing a location I only get blank lines for suggestions so it seems it doesn't get resolved. or maybe it does but it does not show the location names in the list, only blank lines.

Regarding the missing scripts, what was missing? Is that something I could prevent/help/resolve myself?

Regards,
Luc

Hi Luc,

After a quite sometime debug, I have found out that, your EasySocial doesn't get install properly. It missing some core files and settings here: http://screencast.com/t/1lsuQA8cw . I believe this is the root issue to all your problem and I am suggesting that you re-download the installer and re-install back EasySocial to your site.
Also, please make sure you have backup all your customization files since reinstallation of EasySocial will overrides all your customization in EasySocial.

Please do update us back on this issue.

Hi Mohd,

Ok, I can try that... .by re-installing you mean installing it as I would do an update but continue with the instructions as if it was the first time I would install ES, right?
Or do you mean I have to uninstall/delete ES completely first myself?

Thanks again for the suggestion,

Regards,
Luc

PS: will try not to keep you away too long from the EB5 development .... as it seems to be getting a great product !! Looking forward already.

PS: btw if you need (alpha/beta) testers in a not too real/critical environment, feel free to let me know.

Hi,

I believe you do not need to uninstall EasySocial. You can just install it straight away. This will override the existing files and add the missing core files. As a friendly reminder, please make sure you have backup all your customization.

Please do update us back.

Thanks for your understanding and kindness to be a alpha or beta tester. We will inform you back on this if we need one.

Mohd,

Ok, but this is actually how I came to the problem :-S
I installed an update of ES and then I had the album issue afterwards. So should I then now perform the update, but then continue with the install instructions as if its a first time install? (as these instructions state not to continue if its an update)

Regards,
Luc

Hi,

Can I have your permission to help you re-install EasySocial on your site? So that we can have a better look on this issue.

I am sorry for the inconvenience caused.

Sure, no problem.
Just a questionnaires, can you maintain the albums etc of Will that be lost?
If botsing should be lost feel Fred... Well actualiteit Anwar, i have copies but would hope that i dong have to recreatie al of that.

Regards,
Luc
And Manu tanks for your support!

Hi Luc,

I have helped you reinstall EasySocial on your site. However, this issue is still persist and I am still trying to figure this out. I am sorry for the inconvenience caused, and I will get back to you as soon as I can. About the album, I believe the album are still there after I have updated EasySocial. Can you verify the album is still there?

Please advise.

Hi Mohd,

Sorry for all the strange typos in my previous post. Auto-correct can't be the only excuse

Yes the albums are still there. And thank you for looking into this, very much appreciated.
Would there be a potential conflict with the T3 framework or anything else, maybe? If so I think i could get rid of that as I'm not using anymore some features of it. I could use other templates potentially, if that would be any cause. I would leave that to your judgement, i'm not the specialist . Looking forward to your EB5 templates etc. I hope to just stick with your great stuff and limit any other plugins, frameworks etc.

As you are working on the site, its not any business/revenue related site or so - I guess you figured that out , so you have some flexibility if you need to "play around" if you have to fix it or to figure it out. It may help prevent others to have maybe similar issues or so. Just keep me posted
I wont be surprised if it suddenly looks differently just one note ... I may not have a backup of all the latest articles (not good practice i know, but that's the case)

hope it helps you all and thanks for your endless support!

Regards,
Luc

Hello Luc,

Please provide us with the FTP access as we will need it to debug this issue.

Mark, all,

Sure, I've provided the details, thanks again for the debug.

Hello Luc,

Can you give this a try again? I have applied some temporary fix on your site

Hi Mark,

Thanks again for looking into this so quickly.
I can now enter the location but the list still shows like empty entries. Although... I can select e.g. the top line, and he then shows the location. but the list entries and the google map is actually blank.
So when I type the location name, the list that is build shows empty list entries (see print screen) but I can actually click on the empty entries and it does select a location.
It didn't work at all before, so I guess we're now half way

Regards,
Luc

PS: if any of the T3 stuff or other templates would have impacted this originally I'm more than willing to trow that stuff off and revert back to your templates etc. Its the 2nd time these album functions are impacted when I update ES. SO if you guys could find the root cause that would be great. So I can again in a normal way stay current with sour sw. Im flexible

Hello Luc,

Hm, I can't seem to reproduce this issue. This is what it looks like when I tried to create a new album on the site, http://screen.stackideas.com/2015-01-25_1956.png

Hi Mark,

I cleared my cache once more and now its working.
Did you or Mohd find anything that could have caused the problem or caused an issue during updates, besides the cache maybe?
Thanks again for the prompt support provided, you guys keep to amaze me with your support

And keep up the great work for EB5, looking forward but rather take time to make it Great instead of good , I know you guys will do that keep it up.

Regards,
Luc

You are most welcome Luc The issue is actually a local issue but it will be fixed on the next release!

Hi Mark,

Sorry, but I'm again having the same issue. I already cleared the cache etc several times but can't get it to work.
He accepts the location when I enter/select it, but the map stays blank again (it worked once that I replied before it worked) when showing/selecting the location in the album. But main issue is... when I safe the album, the location does not get stored.
I've tried this now with existing albums as well as a complete new test album, and its the same case.
I've now even tries it with two different browsers (safari and Chrome), both the same problem.
Any (other) suggestions?

Regards,
Luc

Hi Luc,

I am sorry for the delayed reply.
I am still trying to figure this out this issue. I am sorry for the inconvenience caused, and I will get back to you as soon as I can.

Regards.

HI Mohd,

No problem , I really appreciate your help and support.
Again, i'm flexible in this thing, as long as you keep the (data) of the articles and the albums that's fine the rest you can change/delete or do with as you feel fit. Hope it helps others as well if you find it.
Regards,
Luc

Hi Luc,

I am sorry for the delayed reply and thanks for your understanding.
I have apply some fix on your site and now the map is displaying correctly. Here is my screenshot: http://screencast.com/t/lTYXVu5X . Can you give this a try and see if this issue is still persist?

Hope this worked.
Thanks.

Hi Mohd,

Apologies for such a very late reply, I was traveling around etc and didn't get back to the blog.
Its working now, thanks!

There is another update available of ES, but not sure if I should update as I may end up again in the same problem.
If you would want to do this to test/see what would go wrong in the update, feel free. Or I can do it and let you know the result.

Cheers,
Luc

Hello Luc,

We'll be releasing another version shortly which addresses all these "location" issues.