By Kane on Friday, 27 November 2015
Posted in General
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Can I extend my existing subscriptions with this bundle?

Unfortunately, we are not able to extend your existing subscriptions with this bundle.


I'm curious to know how many users are disappointed with this policy?
Hello Kane,

We are hoping to get more new customers with this bundle
Actually for the existing customer, we provide 30% off to all renewals. The coupon code is CMRENEW30
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Friday, 27 November 2015 11:07
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I get it, I really do. Along with building sites, I run a brick and mortar retail business. It really is about managing expectations. Given your email will go to a majority of subscribers (I'm hoping that is a safe assumption, and if not, just consider those who do subscribe as your "valued above all" users), you set up disappointment by not addressing this on the front end.

If I get an email that leads me to believe I will get a discount, I will be so much more disappointed after clicking through and trying to get the discount and finding I don't get it because I already have paid you, than if I understand that this discount is to attract new customers on the front end. One thing I would strongly suggest is separate your active subscribers from prospective clients. I do this to make sure I don't upset those who already pay me retail. I really like your company and your staff and want you to do great.
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Friday, 27 November 2015 14:26
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Hello Kane,

Thanks for your suggestion about the mailing list!
I got feedback from Mark, if you are an existing customer and somehow bought the bundle , you can personally request by e-mailing to us at sales@stackideas.com / support@stackideas.com , we will extend your subscription

So sorry, this the first time we tried this kind of campaign instead of giving coupon code deals.
We will improve our marketing campaign in the future.
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Friday, 27 November 2015 15:47
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