Can you include your Joomla backend URL and FTP access into your first post so we can better have a check?

I provided url and credentials with this ticket.

Hm, I didn't see you have updated your Joomla backend URL and FTP access.

By the way, may i know which domain site facing this issue?

this is cintrabra.com the url is part of this ticket

Hey Abraham,

I am sorry for the delay of this reply,

I've tried to access this backend URL http://cintabra.com/administrator but it keep redirect me to your homepage.

Can you edit your first post (screenshot : http://take.ms/NfVmA ) and provide us with your specific Joomla backend URL and FTP access as welll?

Updated site details for admin login. Thanks!

Hey Abraham,

I have no ideas why it keep redirect to your homepage when I access your backend URL with the specific words

And also I can't connect your FTP server, this is what I hitting :

Command:	PASS ************

Response:	530 Login authentication failed

Error:	Critical error: Could not connect to server

<br />

<b>Fatal error</b>:  Call to undefined method JDocumentRaw::getHeadData() in <b>/xxx/xxx/modules/mod_btslideshow_pro/helpers/helper.php</b> on line <b>109</b><br />

By the way, It seems like you hitting this error when the calendar load on your page.
Can you try rename this folder name and see how it goes?
JoomlaFodler/modules/mod_btslideshow_pro <-

Arlex I have updated ticket with info needed. Hope you can find the issue.

Hey there,

I am sorry for the delay of this reply,

Finally I can access your backend but I can't connect with your FTP server.

By the way, I already found out this following error message causing this issue :

<br />

<b>Fatal error</b>:  Call to undefined method JDocumentRaw::getHeadData() in <b>/xxx/xxx/modules/mod_btslideshow_pro/helpers/helper.php</b> on line <b>109</b><br />

Can you pass this error message to this module mod_btslideshow_pro provider to fix this error ?

Arlex Thanks! I shall pass it on! Thank you again!

Abraham,

The module developer mod_btslideshow_pro MUST perform proper checks before accessing the document object. An AJAX request does not contain a document object.