Hi Jean,

Can you pass me your joomla backend and FTP access so we can check on the issue directly?

Sure

By the way this the first post which i told you about the problem...

Problem

Hi Jean,

I just tried to replicate the issue on your site by composing a long blog post and then click on the block and start pressing page up and page down key but it seems like everything is working correctly on your site. May I know the exact steps on how can I replicate the issue on your site?

Please advise.

Ok you might be right because I did not create a new Blog entry yet.

I did try to Edit one of my existing entrys, selected the titel Block and pressed Page up. Thats when I had the issue. Maybe I need to delete my entrys and start over. I am Thinking maybe the issue is with old Blog entrys

Will have to try later today.

Anyway thank you so much for your help you guys are the best in what you do. Have to say your company has impressed me a lot and I love all your Products. Easy to setup and use also your support one of a kind.

Kind regards
Jean

Hi Jean,

Not a problem. Keep us updated if the issue still persist.

Hi Ezrul Fazwan,

I had more time today to test and it seems really to be old Blog entries. Making new ones works fine now. Sorry for stealing your time. Will write them new and report any other issues i might have.

Thanks again for your super fast support and have a nice weekend.

Kind regards
Jean

Hi Jean,

Thanks for the heads up on this issue. I just tried the scenario that you mentioned in your reply and I am able to replicate the issue with the old blog post. I will forward this issue to our developer and see if they could do something about it.

Thank you and have a nice day to you too.

Hi Ezrul Fazwan,

Actually there is no need for your Team to help me any more on this issue. It's really not a big deal for me to write the entries new. But I appreciate it very much that your trying to solve it.

If only other joomla extension clubs would be so helpful and forthcoming Like you guys are would make everything much easier.

You can close this ticket.

Hey Jean,

Thanks for the heads up on this and appreciate your understandings on this!