hello Bill Leal,

I am really sorry for the delay of this reply as it is a weekend for us here.
Yes, that was possible to do that. First may i know what is your mean that "specific support person" ? Is it called moderator?
If yes, you have to set which moderator can moderate in which categories, check my explanation on my screenshot below.
Hope this help.

Actually, my question was a bit different. Suppose we have Tom, Dick and Harry doing support. A moderator might decide that Tom would be best for one post, Dick for another, etc. So the moderator could assign a specific person responsibility for a given post.

Is that possible?

Hi Bill,

Maybe I can help here.
From what I understand that you want, it is possible.
In the 2nd screenshot of Arlex it shows you how to assign a post to a specific moderator (either Tom or Harry for example).
From that moment that specific post shows up in the "assigned posts" of that person.
Obviously those persons Tom / Harry do need to have the moderator rights which can be assigned to them as shown in the first screenshot of Arlex.

If you don't want that all moderators / staff have the same rights, you can consider setting up different ACL settings per group. You can do this in the ACL menu in the backend.

Hope this helps.

Danny

Hello Danny,

Thanks for the instructions. Really appreciate that.