By Anastasia on Monday, 01 February 2016
Posted in General Issues
Replies 21
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Good day!

Articles don't show at stream and profile.
Leaderboard module is empty.
There is no dating module in admin panel.

3 problems -)
and I can't give you ftp access. Let's try to explain here what I can do to fix this problems.
Thank you!
1. Is the article app published? Did the user created any articles ?

2. How many users are on the site? Are they all only admins?

3. Click on the "New" button in module manager and see if you can see the dating module.
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Monday, 01 February 2016 22:58
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1. Yes https://gyazo.com/37d01cd225a8638496e8f473d7f26b2f

2. more than 5000 users, no they are Registered users https://gyazo.com/5d0e2ce207f1657326c9f0d6ad6a72aa and if admin is not included in Leaderboard module still empty.

3. there is no dating module https://gyazo.com/d71499daa6b4c010455614536d0c1140
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Tuesday, 02 February 2016 20:02
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I would need the back end and FTP access to check on these issues that you have mentioned. Can you please edit your first post to include these access?
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Tuesday, 02 February 2016 20:36
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I closed FTP access and I would'n want to give it anyone. maybe you could offer a solution here?
You can write me everything would look for yourself. I look and check it out. I'll write you.
so it would have remained in my archives. because these problems have been, you have something to fix that - I do not know that. the problem arose again and again I come to you to ask for help. it is not comfortable.
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Tuesday, 02 February 2016 22:06
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Hey Anastasia,

I will need the back end and FTP access to check on your site and without these, I am afraid I would not be able to assist you on this issue
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Wednesday, 03 February 2016 21:38
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Please, Mark, do not be afraid, and try to explain me and write steps I must do.
thanks a lot.
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Wednesday, 03 February 2016 21:50
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Hey Anastasia,

As much as I want to assist you, I really have no idea as to why they aren't appearing I need the access to troubleshoot this.

Without any access I can't really tell you what went wrong.
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Wednesday, 03 February 2016 22:32
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Ok,
and 4th problem I got today - at EasyBlog
after adding story I got system message

Could not instantiate mail function.

Please, write for me all you do at the website (in admin panel, in file, please do not install any extensions, and write full list of files you fixed, thank you-)
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Friday, 05 February 2016 00:52
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Hi Anastasia,

I am really sorry for the delay of this reply as it is actually a public day off for us here.
The one and only reason that this particular message is displayed on the site is when the mail server (The one that you configured in Joomla's Global Configuration) cannot contact the recipient e-mail address.

Normally to debug such issues, I would perform the following checks first:

1. Check if your using a proper email settings in Joomla Global Configuration. If unsure, check with your hosting provider.

2. Is the recipient's e-mail address valid?

P/S: In the future, please start a new ticket for any new questions rather than posting on your existing thread as it would be more difficult for us to manage in the future .
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Wednesday, 10 February 2016 11:03
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Thanks for EasyBlog (email was turn off because there were viruses at the site).

Please return to my main problems - Articles in the Stream and Leaderboard module.
(dating search module I found).
FTP for you ON, access I gave.
Happy new year -)
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Wednesday, 10 February 2016 13:51
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Hello Anastasia,

I was able to access your backend. While I was go through your module settings, I am getting this: Error displaying the error page: Could not connect to MySQL.: Could not connect to MySQL.. I didn't do anything else except changing the error reporting to Maximum and changed it back to System Default. Also, I can't access your FTP. Please advise.
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Wednesday, 10 February 2016 16:39
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Please show me screenshots of these errors.
All functions works correctly. Module settings is so.

There are problems:
1)Article in the stream and user's profile - did you check it?
2) Leaderboard module

or you just get Error mysql and go away?
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Friday, 12 February 2016 14:10
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Hello Anastasia,

The error I was facing before makes me can't even access your site. That's why I had to refer back to you and wait for your reply. Now the error has gone.

The leaderboard is empty because you have disabled this option: http://screencast.com/t/q386ih5Q2o . I've enabled it and it is displayed correctly now.

As for the article in stream, it is not created is because you have disabled this plugin: http://screencast.com/t/RtJdmFr9VlLP . I've enabled it for you and it is working now. Please give it a try.
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Friday, 12 February 2016 16:35
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Hi Nick, I just added new article and I don't see it in the stream. SHow me screenshot please what you see?

Leaderboard OK, thanks -)
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Friday, 12 February 2016 16:58
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Hello Anastasia,

Here are the screenshots that I just tested with the Article stream.
Stream: http://screencast.com/t/GMeO4n9Vja
Profile: http://screencast.com/t/2js85TGfY

By the way, I can see this user has updated an article: http://screencast.com/t/hfi0BEtmkl
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Friday, 12 February 2016 17:13
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No, I don't see.
I don't see articles in stream by filter Article https://gyazo.com/c91824fe9da23d1f3dda8930bfc27eb8
(when I logged in by user - author of articles (nastasia) or another user - I see nothing).

And another question - how filter works? I logged in by another user and see the stream. There are many items: kunena, fotos, events and so on. And I, user, want to filter stream by kind of item, Article for example. I want to see which articles were add to the site last time. And what should I see? Which articles or fotos? My? Or of all users?
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Friday, 12 February 2016 21:38
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Filters are meant to allow you to filter streams by type. If you click on the "Articles" filter, it displays stream generated by Articles.

As for the articles stream item not showing up for the user "nastasia", I have no idea how to reproduce this. Please provide us with the login credentials for this user.

Also, please just stick to 1 question per ticket as this will speed up our replies. If you keep posting different questions on a single ticket, it's difficult for other people to assist you unless they read your entire thread.
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Saturday, 13 February 2016 22:47
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I logged into site by testing user nxiaolong, click filter Article and see "No activity"
I logged into the site by your account and yes.. I see articles of other users.
I wrote new data in first post of this tread with access of testing user.
Please look what's happend...
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Sunday, 14 February 2016 19:13
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Hello Anastasia,

I've checked your site and found out that nxiaolong is not a friend with stackid user. I've made them become friend and now I can see the stream item if logged in as nxiaolong:
http://screencast.com/t/lgPNM0p76Su9
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Monday, 15 February 2016 15:35
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Hello Nik,
I don't understand. Filters show items only users with friendship?
Main stream for all users - there are many items and user cannot filter it if he/she isn't friend with article's author? It is very bad and not right.

Also stackid user is not friend with nastasia user, but he see nastasia's update articles. But nastasia cannot see any articles.

I think I should create new topic.
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Tuesday, 16 February 2016 14:41
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Hello Anastasia,

Seems like you have created a new thread for this. We will continue on that thread.
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Tuesday, 16 February 2016 15:27
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