By Olivier FRASCONE on Thursday, 25 August 2016
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Hi,
i always had problem to upgrade my site with all stackideas product, i'm terribly sorry to say that but your upgrade tools is a nightmare.
So another time i obtain an error when i try to upgrade my site :
full files download and local : https://goo.gl/Kkhjfz
Network : https://goo.gl/PyslTu
So buggy system
Tried 3 times to download and finaly have it working
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Thursday, 25 August 2016 16:11
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Hi there,

Regarding your error on "md5", we have fixed as the faulty is come from our end. We are sorry for any inconvenience.

When we try to reinstall your again for your, it seem that we hit this error "500 Internal Server Error". Can you provide us with you error log file and valid FTP access for further check on this issues? If you doesn't know where the error log file, can you please consult with your web server provider?
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Thursday, 25 August 2016 18:15
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On creation of this post i added ftp access, it's not good for you ????
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Thursday, 25 August 2016 18:37
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Hi there,

I am sorry for any inconvenience caused . Actually we can't access into your FTP and hit this error

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

And can your provide us with your error log file? Put at your "optional information" at http://stackideas.com/dashboard/site. Thanks for understanding.
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Thursday, 25 August 2016 18:44
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Hi,
sorry this time was my fault i disabled the temp ftp access, enabled again and updated the password in the post.
I update the default access too.
Concerning error log file i'm actually on iPhone and can't use ftp access.
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Thursday, 25 August 2016 18:50
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Hey there,

It seems like you hitting memory limit issue when downloading the file from our server, can you consult with your webhosting provider to help you increase following PHP value from your server?

- memory_limit = 256M
- max_execution_time = 500



Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 18460971 bytes) in /home/motfradd/public_html/administrator/components/com_easysocial/setup/controllers/installation.php on line 3777
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Thursday, 25 August 2016 19:38
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Hum, i switched to easy apache 4 some days ago, seems it resets completly my php.ini conf
Thanks !
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Thursday, 25 August 2016 19:55
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You're welcome, it seems like the installation work perfectly fine now.
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Thursday, 25 August 2016 21:58
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