Troubleshooting Guide
EasyBlog is designed to work out of the box without requiring any changes or hacks. However, at times it could be some compatibility issues or problems as we are dealing with many different platforms or environment. The following guide should be taken before posting a new ticket as you might be able to rectify the issues yourself.
Installation issues
If you are getting errors during the installation of EasyBlog, it is most likely that you have hit the 2mb limit marker in PHP. By default, when PHP is installed on the server, it has a default upload limit of 2mb and unless if your hosting provider has changed the value, you will most likely hit errors when you try to install EasyBlog.
Solution:-
Proceed with the manual installation from directory method as outlined in Installing from directory
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Contact your hosting provider to increase the upload_max_filesize value in the php.ini file to at least 5mb or higher. This would also solve most issues with your photo uploads or any uploads that uses PHP scripts.
If all of the above does not work for you, please log a ticket with us via our help desk and provide us with the Joomla back end and FTP access (To overcome the 2mb limit).
Turning on Error reporting
If you ever hit into a blank page issue, quite often it could be caused by 3rd party modules or plugins that is installed on the site. The quickest way to identify this is to switch on the error reporting in Joomla so that you could see which module or plugins are conflicting.
Solution:To enable error reporting, proceed to Joomla Global Configuration < Server and set the Error Reporting level to Maximum.
If you are able to identify the errors and rectify it, Congratulations :) Otherwise, you could create a ticket with us at our help desk or our forums.
Obtaining Help
If there are just some issues that you would need any help, contact us via the following support channels:
