Helpdesk will be rebranded to CRM
In our quest to provide top-class service to our loyal users, we will be upgrading our helpdesk system to the latest version. It will now known as CRM or customer relationship management. If you noticed, we are currently using helpdesk to manage all email correspondence regarding technical support or pre sale inquiries. It is tools like this that contributed to our work efficiency hence what you are getting is smooth and speedy response from us. We will also be introducing SLA's in time to come to back our world class support.
The new StackIdeas CRM will now be located at https://crm.stackideas.com/ . The move will take place on 2nd of May 2012 (GMT 0). Please remember to update your bookmarks to this new address. The old helpdesk will be redirected to the new CRM after the migration.
Users who have subscribed to our technical support can login to the helpdesk using the same credentials when you login to our Downloads page to download our components. Click on Submit a Ticket to send us inquiries. You can also refer to our Support Policy page so identify the scope of support that we provide at http://stackideas.com/support.html