StackIdeas

StackIdeas Support Scope and Policy

Posted by Andrew Rogers
Andrew Rogers
The main man in StackIdeas for all customer relationships, partner collaboration
User is currently online
on Nov 23, 2011
in News

Our commitment to provide the best support possible to our component users has always been in the forefront since StackIdeas started. The support team are willing to go the extra mile in solving any sort of customer inquiries, be it on software or system issues -- we do it in our best endeavor, even if it is beyond our working hours.

And because of this commitment, we are proud to have gained the trust from users, like you, of what we always promised -- top quality service. Here are just some of our happy users from the Joomla Extensions Directory.

We strive to carry forth the value we so strongly hold, and to do it requires a great amount of time and energy; the resources that are always limited to us.

Read more after the jump.

All users of our components, EasyBlog, EasyDiscuss and SectionEx, are provided support for 1 (one) domain for each product. Every copy of our software comes with support for 1 (one) website only as indicated in our subscription plans. You may use our software for more than one site but support is only for one website, nevertheless.

Any support requested for more than one Joomla website will be plainly turned down.

However, if you really need support for more than one website, we have the EasyBlog Unlimited package that you could use. The package allows you to install our software in unlimited websites and still receive our professional support for only $199.

Say, if you have 4 sites and you need support for each of the sites, you need to pay the normal price $79 x 4 sites = $316 but with the Unlimited package, you only pay $199, and that is a HUGE $117 saving in the long run.

We hope to continue to be the best we can be, of course, with the help and support from all of you, our beloved users. ;)

 

 

About the author

Andrew Rogers

The main man in StackIdeas for all customer relationships, partner collaborations, marketing ideas and sales promotions.

Comments

Jack
Jack
I love Joomla! and the way component evolves around it. Full time kick ass Jooml
User is currently offline
Jack Nov 24, 2011 Reply Cancel

You guys provide awesome top notch support, way beyond what anyone would expect for the cost.

I am on here tonight trying to find out when the EasyDiscuss 2.0 goes into beta testing.

Randall

Andrew Rogers
Andrew Rogers
The main man in StackIdeas for all customer relationships, partner collaboration
User is currently online
Andrew Rogers Nov 24, 2011 Reply Cancel

Hi Randall,

Thanks for the appreciation. :) We aspire to continue to be the top.

We will make the announcement for EasyDiscuss 2.0 when you get it. Make sure to subscribe to our newsletter ;)

Bui Vic
Bui Vic
Bui Vic has not set their biography yet
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Bui Vic Dec 15, 2011 Reply Cancel

Keep up a good move with your support! It's really outstanding and unfortunately not many Joomla extensions provider do in that way :)

Andrew Rogers
Andrew Rogers
The main man in StackIdeas for all customer relationships, partner collaboration
User is currently online
Andrew Rogers Dec 15, 2011 Reply Cancel

Hi Bui, thanks for the words. Well, all i can say is that, it is not easy and not difficult to make customers happy ;)

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